thread Re: Problem with "Allow customer to leave a note to seller" in Online Store

Problem with "Allow customer to leave a note to seller"

gelatofiasco — Tue, 02 Dec 2025 17:46:17 GMT

Hi, the option to "Allow customer to leave a note to seller" creates a box during the checkout process that allows the customer to write a note with special requests. However, this appears to only appear when the customer is using a desktop web browser. I don't think it appears when using a mobile browser (Safari in my test). I assume this is a bug. Any thoughts?

Thanks.

Re: Problem with "Allow customer to leave a note to seller"

ashc — Mon, 08 Feb 2021 14:54:18 GMT

Hey @gelatofiasco!

That's weird. I'm able to see the note to seller on my iPhone when I just tested it with a local coffee shop here.

You weren't seeing it on your end when you tested it though? Do you have a screenshot?

Re: Problem with "Allow customer to leave a note to seller"

gelatofiasco — Wed, 10 Feb 2021 17:08:54 GMT

Hi Ash, we weren't seeing it when testing over the weekend (after being tipped off by a customer) but we're seeing it in Safari now. So I guess we are all set. Thanks!