thread Re: Is there a way to edit a customer's email address for order updates after it has been placed ... in Online Store

Is there a way to edit a customer's email address for order updates after it has been placed online?

ChocolatePretzl — Wed, 10 Feb 2021 02:59:18 GMT

I have a customer who incorrectly entered her email address for an online order that is going to be picked up in-store. Is there a way I can manually change her email so that she can receive her order updates?

Re: Is there a way to edit a customer's email address for order updates after it has been placed ...

nika — Thu, 11 Feb 2021 20:22:27 GMT

Good question @ChocolatePretzl. Unfortunately there's not a way to change the email address once it's been entered into the system. If anything, you'd need to cancel the order and have the customer re-order with the corrected email so they can get the updates.

Sorry, I know that's not ideal. But I can make this suggestion to our Product Team!

How to Update Customer Email address for an online order before shipping it?

beachroadliving — Sun, 30 Jan 2022 21:08:28 GMT

Hello Everyone,
I had a customer place an order online last night. They have spelt their email address wrong. How do I update it in the order before shipping it?
I do not want to mark as sent until I change this or they will not receive confirmation and tracking that it has been shipped to their correct email.
I cant seem to find anywhere to change this. I can update their address details but NOT email.
Thank you all in advance

Cheers

Kate

Re: How to Update Customer Email address for an online order before shipping it?

Arie — Mon, 31 Jan 2022 06:33:51 GMT

Hi @beachroadliving,

I've merged your post to this thread where someone had the same question. Alternatively, you could send them update emails manually. I hope this is something we can improve on in the future, as it's not uncommon for customers to make typos when placing orders.