thread Re: "Add to Cart" Not working in Online Store

"Add to Cart" Not working

BCAFOnline — Tue, 23 Feb 2021 17:00:22 GMT

No browsers are working with our online store. Customers can't purchase because the Add to Cart button will not work on ANY browser. nothing is helping - Troubleshooting is worthless. Can't find a way to contact Square. Does anyone know how to do this?

Re: "Add to Cart" Not working

ryanwanner — Tue, 23 Feb 2021 18:44:50 GMT

Hello @BCAFOnline !

That's interesting that you're seeing this issue. Is it with every item or just one specific one?

A couple of things could be the culprit if it's one specific item:

-If you have options/variations on the item, make sure they are available in your location via the main (not online) dashboard. If you are trying to sell an item with a variation not enabled in that location, I've seen some wonky results.

-Does your item have mandatory modifiers? If it does, you can't add the item to the cart until a modifier is selected. Mandatory modifiers have a red asterisk on them when you view your item on the customer side of the online store.

If it's the whole store, that sounds like a configuration issue. Make sure your store is accepting orders and that your hours of operation are set.

If those ideas don't help, please post a link to your website here. We may be able to see something from the customer side that's tripping things up.

Re: "Add to Cart" Not working

CaliStrongFit — Thu, 25 Feb 2021 17:57:08 GMT

I'm having the same problem. Customers are unable to checkout so I can't make sales. So frustrating and can't even call to figure this out!!!

Re: "Add to Cart" Not working

JustinC — Thu, 25 Feb 2021 18:34:53 GMT

Hi @CaliStrongFit!

I appreciate you posting on this thread, and sorry to hear your frustration, but are you having issues running through the tips @ryanwanner mentioned above in his post? They should help with your issue.

If not, our CS Team needs to take a deeper look. Here's the link to contact them.

Re: "Add to Cart" Not working

BootsandGlovesG — Wed, 19 May 2021 18:59:25 GMT

I'm having the same issue. Tried using different browsers, but no change. Tried contacting Customer Support thru chat but received no help there. Have read same problem in many different discussions but no resolutions - Except to tell me to upgrade. I just had a grand opening for my new business and I'm losing customers!! What did I pay for with my domain??

Re: "Add to Cart" Not working

BootsandGlovesG — Wed, 19 May 2021 19:01:41 GMT

And website?

Re: "Add to Cart" Not working

UptownBoutique — Wed, 09 Jun 2021 17:04:26 GMT

Same issue here - I've lost 2 sales today already!

Re: "Add to Cart" Not working

UptownBoutique — Wed, 09 Jun 2021 17:05:33 GMT

Here is our link: https://www.uptownfitnesslm.com/boutique

Re: "Add to Cart" Not working

SusanT205 — Thu, 15 Jul 2021 20:48:07 GMT

Has anyone resolved this? We are seeing this with some customers as well, very frustrating

Re: "Add to Cart" Not working

BernadetteA — Fri, 16 Jul 2021 20:24:27 GMT

Thanks for reaching out, @SusanT205. I'm sorry to hear you are having trouble with your site.

Can you please post a link to one of the items on your site that is not working?

Re: "Add to Cart" Not working

Robohanna — Fri, 26 Nov 2021 23:53:38 GMT

Gamechangernation.com the cart is not working. I need help fixing it. Please assist at your earliest convenience.

Re: "Add to Cart" Not working

ryanwanner — Sat, 27 Nov 2021 00:04:33 GMT

Hey @Robohanna --

I just went to your website and I am able to add items to the cart and get all the way to the checkout screen.

If you've been banging around with the design and layout, you may be looking at an old version in your web browser. Clear your cookies and history then close and reopen your browser. I think you're ready to go!

Re: "Add to Cart" Not working

Robohanna — Sat, 27 Nov 2021 15:09:40 GMT

Hi Ryanwanner… I cleared my history and cookies and closed and reopened the browser and I am still not being allowed into my shopping cart. I also went through my phone and several other devices and I’m not being allowed to shop on my site. I’m trying to upload a screenshot image of what I’m getting on the site but this application wont allow it.

Basically when I try to buy the message comes up “Nothing in Cart”

Help!!!!

Re: "Add to Cart" Not working

ryanwanner — Sat, 27 Nov 2021 18:36:35 GMT

@RobohannaOkay that's really weird....

Here is what I'm seeing when I add items to your cart:

(and yes, adding screen shots from your phone to the website definitely can be problematic...)

The thing I'm seeing that may be causing some of the problems is the error about Fulfillment methods. Make sure all your items are set to one fulfillment: for your setup I'm assuming Pickup would be the way to go. If you're not doing any shipping make sure you have the shipping options disabled. Since I'm not nearby you, the site tried to default to shipping which caused some errors. If you are doing shipping, make sure that the items that can be shipped are the only items enabled for shipping.

The other thing that's a little off-putting is the fact that your site is not coming up as not secure (that padlock with the red line in it by your website address). When I try to go to the secured version of the site (https:// version), I don't get to your page. Who is hosting your site? If it's not Square, get with your webhost and have them configure the site correctly. If it is hosted with Square, there may be a problem with your configuration. Check out this community post for more assistance.

Let me know if any of this helps please!

Re: "Add to Cart" Not working

BernadetteA — Sat, 27 Nov 2021 18:42:14 GMT

Hey 👋 Just wanted to jump in real quick.

It looks like you have a custom domain that is setup to forward with masking. The SSL will not work with this type of forward, which means the checkout page will be disabled, or not function properly.

If you go to your Square site you will see that the items are adding to the cart properly.

To fix this, please upgrade your site to a paid hosting plan so that you can properly connect the domain name to your Square site

Otherwise, you can try to remove the masking part of the forward, and just have the domain forward to game-changer-nation-202362.square.site

Please let us know if you have any other questions about this. 😊

Re: "Add to Cart" Not working

ryanwanner — Sat, 27 Nov 2021 18:52:17 GMT

@BernadetteAfor the win! 😎

Re: "Add to Cart" Not working

sacredjewelry — Sat, 02 Jul 2022 11:47:42 GMT

here is my link: https://222sacredjewelry.square.site

Re: "Add to Cart" Not working

BernadetteA — Sun, 03 Jul 2022 00:55:44 GMT

Welcome to the Seller Community @sacredjewelry 👋

I believe your issue has to do with your Square account. Can you please reach out to support when you have a chance so that a rep can go over the settings with you?

Re: Tips for Retail and eCommerce Businesses for the 2022 Festive Season

Bronze_Palms — Mon, 10 Oct 2022 20:07:01 GMT

Who should we reach out to with issues with Square Online? My Square Online site has not been able to "add to cart" for almost a week now and no one has replied to my emails.

Re: Tips for Retail and eCommerce Businesses for the 2022 Festive Season

RobynR — Mon, 10 Oct 2022 20:29:49 GMT

Hey @Bronze_Palms,

I've gone ahead and moved your question to the appropriate thread.

Please check out this Best Answer above from ryanwanner.

Can you post a link to your website so we can confirm the settings?

You should see the Add to Cart option if you navigate the Square Online dashboard, then click Settings > Checkout > Advanced Settings.

If you're still having trouble, our CS Team needs to look deeper. Here's the link to contact them.