https://community.squareup.com/t5/Online-Store/Oops-something-went-wrong/m-p/254913#M18984 <P>I made an online sale yesterday, 3/15/2021. I keep getting “oops! Something went wrong! Go back to transaction “</P> Tue, 16 Mar 2021 17:13:25 GMT Thehgalleria 2021-03-16T17:13:25Z https://community.squareup.com/t5/Online-Store/Oops-something-went-wrong/m-p/254913#M18984 <P>I made an online sale yesterday, 3/15/2021. I keep getting “oops! Something went wrong! Go back to transaction “</P> Tue, 16 Mar 2021 17:13:25 GMT https://community.squareup.com/t5/Online-Store/Oops-something-went-wrong/m-p/254913#M18984 Thehgalleria 2021-03-16T17:13:25Z https://community.squareup.com/t5/Online-Store/Oops-something-went-wrong/m-p/254919#M18985 <P>Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/359208">@Thehgalleria</a> !</P> <P>&nbsp;</P> <P>Are you seeing this on your end? On the dashboard or Point of Sale? Or is the customer seeing it on their end?</P> <P>&nbsp;</P> <P>If you're seeing it, there is a chance that the customer cancelled the order, taking it out of your transactions list.</P> <P>&nbsp;</P> <P>Check out the Orders section of your web dashboard: you can choose to look at all orders. If it's listed here then it is an active transaction: try clicking on the three blue dots on the right to view it here.</P> <P>&nbsp;</P> <P>If it's on the customer side, that usually has to do with a missed modifier. Its disturbingly easy for customers to tap Add to Cart before the website fully loads the item. Have them double-check their order for any missing modifiers--tell them to be patient and wait for the site to fully load before adding to the cart.</P> <P>&nbsp;</P> <P>Let us know if this works or not! We'll keep digging if no!</P> Tue, 16 Mar 2021 17:30:33 GMT https://community.squareup.com/t5/Online-Store/Oops-something-went-wrong/m-p/254919#M18985 ryanwanner 2021-03-16T17:30:33Z