thread domain name dropped in Online Store

Square/Weebly website down

foodega — Wed, 17 Mar 2021 14:21:22 GMT

our square website is down. auto support bot not helping

Re: Website showing a server error?

WixiesJewels — Wed, 17 Mar 2021 14:21:48 GMT

This is happening for me today. What's up with this!? It is interrupting my website sales big time.

Re: Website showing a server error?

NMThompson — Wed, 17 Mar 2021 14:23:10 GMT

Hello, I seem to be having the same issue with my site today. Domain- server error. I get a prompt to fix the issue through my domain provider but I purchased this domain through Square. I've checked the domain in general settings and it seems to be set up just fine.

Re: Square/Weebly website down

ashc — Wed, 17 Mar 2021 14:47:37 GMT

Hey @foodega and welcome to the Community.

We're aware of some sites with custom domains being down at the moment due to an outage with our registrar.

Our engineering team is looking into it now and working on a fix. Sorry for the trouble. We're hoping to have it back up as soon as possible.

In the meantime, you can check for status updates our Status Page or in Weebly's Status Page.

Re: Website showing a server error?

AshleyK — Wed, 17 Mar 2021 14:35:12 GMT

@WixiesJewels and @NMThompson thank you for posting about this. We are receiving reports from engineering that this is an ongoing issue and they are investigating. I've merged your posts to a new thread where the other Ashley on our team mentioned this issue. We will post any updates there. Thank you!

Re: Website showing a server error?

bundleofjoy — Wed, 17 Mar 2021 14:37:58 GMT

I think this is happening to my site right now. How do I fix it?

domain name dropped

HalcyonArts — Wed, 17 Mar 2021 14:39:46 GMT

The domain name I purchased through Square/Weebly was dropped this morning and I cannot see it on my account nor can I reconnect it. Help, please

Re: domain name dropped

HalcyonArts — Wed, 17 Mar 2021 14:42:37 GMT

When I try and transfer, it says "You cannot transfer a domain that is managed by Square."

Re: Website showing a server error?

AshleyK — Wed, 17 Mar 2021 14:43:40 GMT

@bundleofjoy We currently do not have a workaround or fix just yet, but have all hands on deck investigating this issue for you. In the meantime, you can check for status updates our Status Page or in Weebly's Status Page.

Re: domain name dropped

AshleyK — Wed, 17 Mar 2021 14:49:59 GMT

Hi @HalcyonArts! I've merged your post to our existing thread that's tracking this issue. Thank you!

Re: Square/Weebly website down

bundleofjoy — Wed, 17 Mar 2021 14:58:00 GMT

I just saw they posted that the online store is down right now.

Re: Square/Weebly website down

foodega — Wed, 17 Mar 2021 15:46:31 GMT

our site seems to be back up. hopefully everyone else is as well.

Re: Square/Weebly website down

AshleyK — Wed, 17 Mar 2021 16:21:08 GMT

@foodega thanks for posting the update!! We were able to get things up and running, but are since experiencing issues again. We have updated our status pages for reference.

Re: Website showing a server error?

WixiesJewels — Wed, 17 Mar 2021 16:38:49 GMT

My site has been back up since about 12:55pm AST.

Re: Square/Weebly website down

yardburd — Wed, 17 Mar 2021 17:16:44 GMT

any updates? totally took a cut into my lunch sales 😞

Domain Issue 03172021

fragrancesofede — Wed, 17 Mar 2021 17:50:20 GMT

Anyone having issues with their Website Domain? I'm getting a "cannot reach this web address" statement no matter what I do.

Re: Domain Issue 03172021

ashc — Wed, 17 Mar 2021 17:58:58 GMT

Hey @fragrancesofede,

I moved your post to an existing thread where we discussed this outage.

We're updating the status page as we get updates in the big yellow banner at the top of the Community too for details.

Re: Square/Weebly website down

TheGrainShed — Fri, 19 Mar 2021 13:30:07 GMT

Ours is also down. It has been happening intermittently since Wednesday. I can't get our site to load right now actually.

Re: Square/Weebly website down

BudderBath — Fri, 19 Mar 2021 13:58:12 GMT

My site is also down now and I was planning my big launch sale for this morning. When will this be resolved?

Re: Square/Weebly website down

AshleyK — Fri, 19 Mar 2021 18:29:45 GMT

Hi guys! I'm sorry that you're still going through this. We had another brief dip in custom domain webpages today as our Registrar had another outage. Things are since up and running. If you're still experiencing any trouble, definitely call into our Support lines so we can look at your account specifics in real time.

You can reach out directly to Customer Success at [Redacted]. Please keep in mind, you will need a customer code to get an advocate on the phone. Here is the link to get that code: squ.re/contactsqsupport