thread new order email notifications have stopped in Online Store

new order email notifications have stopped

addys — Wed, 17 Mar 2021 19:15:53 GMT

I usually receive an email notification every time an online order is made. But starting today, they have not been coming in, even though I haven't changed any settings (and there have been many orders).

Re: new order email notifications have stopped

RoasterChica — Thu, 18 Mar 2021 14:24:42 GMT

I'm curious to know about this from the opposite perspective also. I had to set up a junk email just for online order emails because I couldn't turn them off and it was absurd to receive hundreds of individual order emails that I didn't want. For me, there was no point in being notified if I could just go look up any order in Square.

If there's an ability to turn them off now, I could get rid of the junk email which always is confusing when I call in for help. What's the scoop, Square?

Re: new order email notifications have stopped

addys — Thu, 18 Mar 2021 16:26:36 GMT

Well, they're back on now. Must have been a temporary glitch.

Re: new order email notifications have stopped

AshleyK — Mon, 22 Mar 2021 17:09:59 GMT

@RoasterChica great question! Right now, what you're doing is the best thing you can do. We don't have a way to turn off the order notifications, unfortunately, though I have passed your feedback onto our team because I can see how it would be a useful tool.

Re: new order email notifications have stopped

RoasterChica — Fri, 19 Mar 2021 03:10:07 GMT

@addys I'm glad it resolved itself for you!

Re: new order email notifications have stopped

corkrind — Sat, 20 Mar 2021 18:09:04 GMT

I have stopped receiving order emails but have not seen this resolved. Is this still a large issue?

Re: new order email notifications have stopped

ashc — Mon, 22 Mar 2021 13:56:51 GMT

Heya @corkrind,

This shouldn't be an issue anymore so I'd recommend reaching out to our direct E-Comm CS team who can take a closer look with you and file a ticket for your account if need be.

Re: new order email notifications have stopped

RoasterChica — Mon, 22 Mar 2021 17:05:27 GMT

@ashc Hello, I'm still getting the emails but I don't want them. Thousands of emails clogging up an inbox and you can't disable it! What about those of us in that situation??

Re: new order email notifications have stopped

ashc — Mon, 22 Mar 2021 17:09:11 GMT

Hey @RoasterChica,

It looks like @AshleyK had already answered this for you above. Please reference her answer there to you.

Re: new order email notifications have stopped

RoasterChica — Mon, 22 Mar 2021 17:19:15 GMT

Got it... watch and wait. And wait. And wait. Thanks.

Re: new order email notifications have stopped

mckayrt — Wed, 08 Mar 2023 17:26:29 GMT

I'm not receiving the order notifications either. And, my customers aren't getting receipts either. This started about 4 weeks ago and I didn't change anything on my Square account.