thread Re: Notes still not available in Online Store

Notes still not available

pieous — Sun, 21 Mar 2021 00:38:23 GMT

@kellyj we are still unable to receive notes from customers on online orders. This has resulted in untold errors and many remade meals, not an insignificant cost. Can someone please prioritize this?

Re: Notes still not available

blueflowerart — Sun, 21 Mar 2021 12:26:00 GMT

Please, I would really like a message field in the checkout process on orders.

Re: Notes still not available

kellyj — Mon, 22 Mar 2021 17:54:26 GMT

@pieous @blueflowerart

the notices section is being fixed. We expected a deployment on Friday for this, apologies that it did not happen. I am disabling Pay with Cash App on your account as well Pieous. I had thought engineering did this this weekend. Can you confirm if you are still seeing that?

Re: Notes still not available

pieous — Mon, 22 Mar 2021 18:35:55 GMT

Yes, it’s off now.

Re: Notes still not available

pieous — Wed, 24 Mar 2021 23:13:26 GMT

My customers can still not leave notes . I’ve remade $660 worth of food so far.

Re: Notes still not available

kellyj — Thu, 25 Mar 2021 14:17:54 GMT

@pieous When Pay with Cash App was removed from your account on Monday, your notes were restored. We've investigated as well as these should be showing, and are showing on our side.
Since the feature that created the bug was removed, and the original code is what is being used on your site, you shouldn't have any issues with the notes section at this time. Are you able to send a screen shot of where you are still missing them?

Re: Notes still not available

BradS-PM — Fri, 09 Apr 2021 19:41:08 GMT

Hi @pieous - We'll be resolving the issue with order notes in our new checkout experience next week (pending any issues)!