thread Re: Problem with SSL in Online Store

Problem with SSL

stemworkhk2017 — Tue, 08 Apr 2025 06:09:00 GMT

Have been using Weebly for a fews years, works fine

Until today, it pops up ths :

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

Our Website is: https://www.stemwork.com.hk/

I have tried to unpublish the website and publish it again,
and it kept showing:

Please Help! Thanks!

Re: Problem with SSL

MayaP — Wed, 09 Apr 2025 17:50:43 GMT

Hey @stemworkhk2017 – thanks so much for your patience and for giving those troubleshooting steps a go 😊

I'm continuing to look into this and will follow up as soon as I have more to share.

Re: Problem with SSL

MayaP — Wed, 09 Apr 2025 18:26:45 GMT

It looks like your domain was pointed to Weebly using an older method, which is preventing us from renewing the SSL certificate. To fix this, you’ll need to update your DNS records as follows:

A
@
199.34.228.65
CNAME
www
stemwork.com.hk
TXT
@
06847090-1420-11f0-b32f-6132ceffca2b

Once these updates are made, your domain will automatically be verified in your Weebly account. After that, you’ll just need to manually republish your site, re-enable the SSL, and allow up to 24 hours for the changes to fully propagate.

Let me know if you run into any trouble along the way @stemworkhk2017 😊

Re: Problem with SSL

stemworkhk2017 — Sun, 20 Apr 2025 05:53:10 GMT

Problem solved, thank you! 💙

Re: Problem with SSL

CSchaffer — Wed, 21 May 2025 17:24:22 GMT

Thanks for this reply. I had the same problem and changed the A & CNAME records, and the website worked again. Do I need a different TXT point-to address for my own SSL to switch on in Weebly?

Website is www.capernaumbaptist.com

I bought the domain from Weebly, but it isn't automatically giving me SSL. I can get to it when I don't type http:// or https:// before the address.

When I click the "Enable SSL" button in the Editor Settings tab, it tells me to point my A and www records to 199.34.228.78, but that hasn't worked yet for me.

Re: Problem with SSL

CSchaffer — Thu, 22 May 2025 14:02:17 GMT

UPDATE: SSL enabled this morning without the TXT file. I think Weebly's cache refreshes every day around 7:30 Central, since that's when I can find the updates from the prior day's work.

However, now I can't get to the website's address with or without an http prefix. Maybe I need to wait again, but goodness this is getting old.

Re: Problem with SSL

MayaP — Thu, 22 May 2025 14:02:04 GMT

Good Morning @CSchaffer! To confirm, has this been resolved?

Re: Problem with SSL

CSchaffer — Thu, 22 May 2025 14:04:48 GMT

The SSL enabled in my settings, but now the website is unreachable. I'm guessing it's because the now-turned-on SSL needs time to propagate. I'll try again in a little while, and if it's not on by this time tomorrow I'll know I messed something else up lol

Re: Problem with SSL

MayaP — Thu, 22 May 2025 15:56:50 GMT

Oh no! Keep me updated. Just a heads up, I am off on Fridays, so if you reach out here tomorrow, I will not see it until next week. In the meantime, I recommend contacting our Online Support team at 855 700 6000, Monday to Friday, 6 AM to 6 PM Pacific Time.

@CSchaffer

Re: Problem with SSL

CSchaffer — Thu, 05 Jun 2025 16:19:15 GMT

I reached out to support, and they changed my DNS records. The SSL will now enable without hesitation—but my website is still unreachable!

What do I do?