https://community.squareup.com/t5/Online-Store/Need-More-Transactional-Email-Options/m-p/267912#M18386 <P>I understand this is not a feature yet but online stores need more ways to send updates to customers regarding their order. &nbsp;My personal store is a film lab, so customers send me film they have shot and want processed and scanned. &nbsp;I need a way to update them to say their film has arrived. &nbsp;Manual emails are impractical and unprofessional. &nbsp;I would like to be able to change their order status to something custom, in this case "in production, or film arrived". &nbsp;Ideally we could create our own order statuses. &nbsp;Then my customers should receive an email confirming the status of their order.</P><P>&nbsp;</P><P>I'm trying to move my store over from Big Commerce which has multiple order status options including custom, and each time you change it the customer is notified. &nbsp;I'm a little surprised that this was overlooked!</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 27 Apr 2021 21:44:23 GMT Speedgraphic 2021-04-27T21:44:23Z https://community.squareup.com/t5/Online-Store/Need-More-Transactional-Email-Options/m-p/267912#M18386 <P>I understand this is not a feature yet but online stores need more ways to send updates to customers regarding their order. &nbsp;My personal store is a film lab, so customers send me film they have shot and want processed and scanned. &nbsp;I need a way to update them to say their film has arrived. &nbsp;Manual emails are impractical and unprofessional. &nbsp;I would like to be able to change their order status to something custom, in this case "in production, or film arrived". &nbsp;Ideally we could create our own order statuses. &nbsp;Then my customers should receive an email confirming the status of their order.</P><P>&nbsp;</P><P>I'm trying to move my store over from Big Commerce which has multiple order status options including custom, and each time you change it the customer is notified. &nbsp;I'm a little surprised that this was overlooked!</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 27 Apr 2021 21:44:23 GMT https://community.squareup.com/t5/Online-Store/Need-More-Transactional-Email-Options/m-p/267912#M18386 Speedgraphic 2021-04-27T21:44:23Z