unpaid payment link

TrinityTreasure — Mon, 03 May 2021 05:20:25 GMT

Using Square app, added items to checkout, added customer to order, selected charge, sent payment link. I have NO record of this order. One customer paid cash and while the customer profile exists there is no associated transaction/order/invoice for me to fulfil their order.

Of the 7 sales I created payment links for, only 3 have payments I can verify and nothing else shows under orders NOR transactions NOR reports. Payments only reflect the 3 orders as if the other 4 don't exist, even if they're UNPAID they should at least exist so I can resend like an invoice, or it should turn into an invoice if it remains unpaid.

Using the touchless payment link is supposed to make life easier, plus the tip option is awesome, but NOT if I have to hunt down the orders.

Re: unpaid payment link

Valentina — Tue, 04 May 2021 17:10:58 GMT

Without taking a look at your account and payments, it's tough for us to pinpoint what you're seeing here.

However, we can help shine a light on what happened - if you call us so we can take a look at your account with you. Since we're unable to take a dive into your account via the Seller Community, we recommend reaching out directly. If you give us a call, we'll be able to dig more deeply with you @TrinityTreasure.

thread Re: unpaid payment link in Online Store

unpaid payment link

Re: unpaid payment link