https://community.squareup.com/t5/Online-Store/Facebook-Shop-Warning-Upgrade-your-shop/m-p/272007#M18274 <P>We have recently linked our Square shop to a Facebook Shop, and we have started receiving the following warning on Facebook:</P> <P><EM>"<SPAN>Don't lose access to shop features.&nbsp;</SPAN></EM><EM><SPAN class="d2edcug0 hpfvmrgz qv66sw1b c1et5uql oi732d6d ik7dh3pa ht8s03o8 a8c37x1j keod5gw0 nxhoafnm aigsh9s9 d9wwppkn fe6kdd0r mau55g9w c8b282yb iv3no6db jq4qci2q a3bd9o3v knj5qynh m9osqain"><SPAN class="a8c37x1j ni8dbmo4 stjgntxs l9j0dhe7">At the end of May, older versions of shops like yours will start losing access to product tagging and other features. Upgrade your shop so that there's no interruption."</SPAN></SPAN></EM></P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2021-05-09 at 10.22.16 am.png" style="width: 999px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/13460i9A4456DB9ECC4DB9/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2021-05-09 at 10.22.16 am.png" alt="Screen Shot 2021-05-09 at 10.22.16 am.png" /></span></P> <P>&nbsp;</P> <P>When clicking on "Upgrade Shop" we are sent to the Facebook Commerce Overview page, where we can only click on "Customise Shop".</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2021-05-09 at 10.22.32 am.png" style="width: 999px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/13461i6E0D11CF4E30C18F/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2021-05-09 at 10.22.32 am.png" alt="Screen Shot 2021-05-09 at 10.22.32 am.png" /></span></P> <P>&nbsp;</P> <P>This sends us to the Commerce "Shops" tab, and no shop is listed....</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2021-05-09 at 10.22.41 am.png" style="width: 999px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/13462i8866000BB91ED670/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2021-05-09 at 10.22.41 am.png" alt="Screen Shot 2021-05-09 at 10.22.41 am.png" /></span></P> <P>&nbsp;</P> <P>Before you ask, yes, our shop is active and currently accessible on FB, but can't be edited on the Shops tab as it doesn't appear...</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2021-05-10 at 10.18.22 am.png" style="width: 999px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/13463iE224D5C290606694/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2021-05-10 at 10.18.22 am.png" alt="Screen Shot 2021-05-10 at 10.18.22 am.png" /></span></P> <P>&nbsp;</P> <P>Ideas?</P> Tue, 02 Dec 2025 17:35:54 GMT justjaneceramic 2025-12-02T17:35:54Z https://community.squareup.com/t5/Online-Store/Facebook-Shop-Warning-Upgrade-your-shop/m-p/272007#M18274 <P>We have recently linked our Square shop to a Facebook Shop, and we have started receiving the following warning on Facebook:</P> <P><EM>"<SPAN>Don't lose access to shop features.&nbsp;</SPAN></EM><EM><SPAN class="d2edcug0 hpfvmrgz qv66sw1b c1et5uql oi732d6d ik7dh3pa ht8s03o8 a8c37x1j keod5gw0 nxhoafnm aigsh9s9 d9wwppkn fe6kdd0r mau55g9w c8b282yb iv3no6db jq4qci2q a3bd9o3v knj5qynh m9osqain"><SPAN class="a8c37x1j ni8dbmo4 stjgntxs l9j0dhe7">At the end of May, older versions of shops like yours will start losing access to product tagging and other features. Upgrade your shop so that there's no interruption."</SPAN></SPAN></EM></P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2021-05-09 at 10.22.16 am.png" style="width: 999px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/13460i9A4456DB9ECC4DB9/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2021-05-09 at 10.22.16 am.png" alt="Screen Shot 2021-05-09 at 10.22.16 am.png" /></span></P> <P>&nbsp;</P> <P>When clicking on "Upgrade Shop" we are sent to the Facebook Commerce Overview page, where we can only click on "Customise Shop".</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2021-05-09 at 10.22.32 am.png" style="width: 999px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/13461i6E0D11CF4E30C18F/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2021-05-09 at 10.22.32 am.png" alt="Screen Shot 2021-05-09 at 10.22.32 am.png" /></span></P> <P>&nbsp;</P> <P>This sends us to the Commerce "Shops" tab, and no shop is listed....</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2021-05-09 at 10.22.41 am.png" style="width: 999px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/13462i8866000BB91ED670/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2021-05-09 at 10.22.41 am.png" alt="Screen Shot 2021-05-09 at 10.22.41 am.png" /></span></P> <P>&nbsp;</P> <P>Before you ask, yes, our shop is active and currently accessible on FB, but can't be edited on the Shops tab as it doesn't appear...</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2021-05-10 at 10.18.22 am.png" style="width: 999px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/13463iE224D5C290606694/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2021-05-10 at 10.18.22 am.png" alt="Screen Shot 2021-05-10 at 10.18.22 am.png" /></span></P> <P>&nbsp;</P> <P>Ideas?</P> Tue, 02 Dec 2025 17:35:54 GMT https://community.squareup.com/t5/Online-Store/Facebook-Shop-Warning-Upgrade-your-shop/m-p/272007#M18274 justjaneceramic 2025-12-02T17:35:54Z https://community.squareup.com/t5/Online-Store/Facebook-Shop-Warning-Upgrade-your-shop/m-p/273028#M18275 <P>Hmm. Definitely strange <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/359612">@justjaneceramic</a>. Have you tried contacting Facebook about this?</P> Wed, 12 May 2021 23:54:49 GMT https://community.squareup.com/t5/Online-Store/Facebook-Shop-Warning-Upgrade-your-shop/m-p/273028#M18275 nika 2021-05-12T23:54:49Z