thread Re: Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing in Online Store

Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing

kellyj — Tue, 02 Dec 2025 17:22:28 GMT

You’ve asked for it - a way to create Pre-orders on your online store and manage pickup and delivery in a way that supports your business.

Square Beta is now testing Custom Pickup & Delivery Timing.

What:

This new feature now allows you to accept orders without providing your customers a dedicated pickup or delivery time -- giving you control of how you fulfill online orders.

Current limitations in this test allow your entire item library to be sold without Fulfillment ETA. This means that in order to have specialized items for pre-order or without a set date, you will need to make a secondary location for your orders if you allow for pickup/delivery on scheduled or ASAP items as well.

We are working towards item level fulfillment options in the future.

If you would like to test the current functionality of Custom Pickup & Delivery Timing, we have few steps to enroll:

Reply to this thread that you are interested.
Please take a second to join our Square Online Group in the Beta Community. Getting involved is as easy as requesting to join and singing the NDA embedded in your request to join.
Use the support materials to set up your store for Fulfillment without ETA.
Test and provide Feedback. Part of launching successful products for Square Online is making sure we have properly tested the feature and provided feedback for needed and wanted changes to the team. This includes bugs that you may find during the test.

Fine print:

If you are currently using On-Demand Delivery, you will not be eligible to test this feature. On demand delivery requires that Square sends a pick-up notification to your courier, as we are not able to work around this, it will not work in tandem with services like Postmates and Doordash.
Again, setting orders without a fulfillment time is location-specific.

Happy testing and see you in the Beta Community!

Re: Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing

EarthMarket — Thu, 13 May 2021 17:45:29 GMT

Interested as long as it won't have my orders go missing since it's still in testing. We need this feature asap.

Re: Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing

JeramyTP — Thu, 13 May 2021 19:00:54 GMT

Count me in Kelly

Re: Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing

kellyj — Thu, 13 May 2021 19:45:49 GMT

@EarthMarket
This is a really great thing to bring up. When we launch to Beta it means that we have done the back end and alpha testing to say it's a stable enough product to release to a broader audience.

From time to time we do find bugs, but usually these are not bugs that should keep you from getting your orders, it's more annoyance based when we have them. Like "is the ticket printing time what you would expect, or is this formatted correctly.

We're also happy to remove you from a test immediately if there is something that does not work well for you. Let me know, happy to include you so we can get you set up.

Re: Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing

EarthMarket — Thu, 13 May 2021 19:48:57 GMT

Yes please include me.

Re: Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing

AbioyeA — Thu, 13 May 2021 19:57:06 GMT

Hello, yes I am interested

Re: Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing

Travelingbags — Thu, 13 May 2021 20:50:18 GMT

Yes very interested in the Pre-Order Feature... will implement ASAA ( As Soon As Approved) ! LOL

Re: Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing

Doran — Thu, 13 May 2021 23:34:48 GMT

I would like to join. I'm looking for a way to pre-sell items I know are coming in but don't have yet to fulfill an instant order.

Re: Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing

whiskandwhimsy — Fri, 14 May 2021 01:59:12 GMT

Very interested in trying this feature. Thanks so much!

Re: Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing

Windswept-garde — Fri, 14 May 2021 10:51:46 GMT

yes please I would like to join this may just help my current problem

Re: Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing

Les-HCA — Fri, 14 May 2021 15:51:05 GMT

I am interested!

Re: Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing

courtneyam — Fri, 14 May 2021 16:20:09 GMT

I am interested.

Re: Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing

Cheesetique — Fri, 14 May 2021 19:38:42 GMT

Yes, very interested in being part of the Beta. We've been waiting for this feature and are very excited to try it out!

Re: Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing

lazysqacres — Fri, 14 May 2021 21:34:46 GMT

I am interested in joining. Thanks for the opportunity to use this feature early.

Re: Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing

tmtegt — Fri, 14 May 2021 22:23:52 GMT

please include me, looking forward to this addition.

Re: Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing

TripleC — Sat, 15 May 2021 11:00:24 GMT

Interested

Re: Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing

cakevets — Sat, 15 May 2021 13:40:36 GMT

Count me in

Re: Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing

speckledsheep — Sat, 15 May 2021 14:05:41 GMT

very interested in this feature, would love to beta

Re: Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing

LOKAL — Sat, 15 May 2021 18:29:52 GMT

We need this for our bread and catering. LOKAL Café is in.

Re: Now Recruiting: Create Preorders by testing Custom Pickup & Delivery Timing

BeChewzy — Sun, 16 May 2021 05:21:31 GMT

Interested