thread Re: Items showing "Out Of Stock" on line in Online Store

Square Online - Out of stock

ravindulak — Fri, 14 May 2021 11:17:22 GMT

I'm building a store for a restaurant. This restaurant only accepts pick-up orders. The problem is items on the square online website say out of stock. I tried restocking items to a higher value. But it did not work. When I tick shipping and pickup both on items editor out-of-stock label is gone.

What is the possible reason for this?

What is the correct way to set up an item for a restaurant that accepts only pickup orders?

Re: Square Online - Out of stock

ravindulak — Sat, 15 May 2021 07:55:12 GMT

PS- I have found a solution. Found out that I have not set up a pickup option on the dashboard. 🙈 After completing that and removing the tracking stock option all good now. 😇

Re: Square Online - Out of stock

baker_gal — Wed, 23 Jun 2021 03:23:07 GMT

I'm having a similar issue. I make my everything to order, no extra, so I don't track inventory on completed products. I think I have pick-up enabled, but I still get an "out of stock" label on all my menu items. I made sure to disable the "tracking stock" option. Could you explain in more detail what you did?

Re: Square Online - Out of stock

baker_gal — Wed, 23 Jun 2021 03:26:33 GMT

I figured it out! Thanks anyways!

Re: Square Online - Out of stock

Arie — Wed, 23 Jun 2021 04:30:48 GMT

Glad to hear you were able to resolve this, @baker_gal! Please let us know if you have any further questions, we're happy to help 🙂

Re: Square Online - Out of stock

thesporehouse — Sat, 26 Jun 2021 00:46:11 GMT

Please describe how you made the out of stock go away.

Re: Square Online - Out of stock

isabelle — Sat, 26 Jun 2021 00:49:26 GMT

Hey @thesporehouse!

Welcome to the Seller Community.

If this is for Square Online - you can turn stock tracking off. Just click the item and toggle off 'Track Stock':

Does that work for you? 🤓

Re: Square Online - Out of stock

ansonxu — Fri, 20 Aug 2021 01:13:26 GMT

hey i tried turning tracking stock off and done pickup only and tried everything and it still says "out of stock" please help

Re: Square Online - Out of stock

ravindulak — Fri, 20 Aug 2021 04:05:33 GMT

Have you tried enabling pickup orders in the dashboard?

Square online ➡ Fulfillment ➡ Pickup & Delivery, Go there and setup pickup option. That should work

Re: Square Online - Out of stock

malafranji — Wed, 15 Sep 2021 22:04:43 GMT

Hello! I'm having a similar but different problem. We've been using our online store and inventory tracking now for almost a year with no problem. As of recent, even when there is adequate inventory, items are showing up "out of stock" on our online store. Can anyone help? Strange this would be all of a sudden.

Re: Square Online - Out of stock

malafranji — Wed, 15 Sep 2021 22:11:59 GMT

additionally, we have two locations setup. One is fine and shows accurately. the other says out of stock?

Re: Square Online - Out of stock

ravindulak — Thu, 16 Sep 2021 13:02:31 GMT

Have you tried enabling pickup and shipping for each location?

Square online ➡ Fulfillment ➡ Pickup & Delivery

Re: Square Online - Out of stock

malafranji — Thu, 16 Sep 2021 17:24:17 GMT

Yes, thank you. I have already done that. On the line now for about a half hour with tech support and they are stumped but feel confident they can figure it out. I’ll be sure to post when they do. Thanks for your reply!

Re: Square Online - Out of stock

AHGIL1412 — Sat, 23 Oct 2021 17:14:06 GMT

I also am having the same problem. I have tried following all the advice, but without success.

Re: Square Online - Out of stock

tnthescon — Wed, 27 Oct 2021 02:14:52 GMT

I am having the same problem. I tried setting up the fulfillment option on my dashboard, but 2 of my 12 items are still showing out of stock.

Re: Square Online - Out of stock

tnthescon — Wed, 27 Oct 2021 02:33:48 GMT

Nevermind, I found an additional place where I had to change the fulfillment for it to work.

Re: Square Online - Out of stock

ddeno79 — Sat, 06 Nov 2021 14:06:05 GMT

Where did you find the additional place to change the fulfillment to make it work ?

Re: Square Online - Out of stock

AHGIL1412 — Sat, 06 Nov 2021 14:34:28 GMT

When I called for help- it actually wasn't the the fulfillment that was the problem- I had the stock quantity in there. It was the pick up setting. I needed to go in an update the pickup day and time and save it. Then everything showed.

Re: Square Online - Out of stock

Whiskbaker — Fri, 19 Nov 2021 16:49:56 GMT

I am currently having the same issue - I have done all of the things listed above and it is still showing as “out of stock”. I’m constantly getting messages from customers saying they’re unable to order anything!

Re: Square Online - Out of stock

Kassi_ — Fri, 19 Nov 2021 16:58:48 GMT

Welcome to the Community, @Whiskbaker -

Since the above troubleshooting steps weren't able tot fix your issue, we would recommend reaching out to our CS Team directly:

1-855-700-6000.

They can take a deeper look for you.

Thank you!