thread Unable to set time-based restrictions on categories in Online Store

Unable to set time-based restrictions on categories

SKVT — Tue, 02 Dec 2025 17:33:20 GMT

When I created my categories I WAS able to set availability times, but now, for some reason, those options are "gone" and I am no longer able to adjust or even see my category(s) availability.

Further, when I create a new category, I am unable to edit it's availability.

I'm looking in the Online Store Dashboard, under Items/Categories (pics below)

Do I need to edit the actual item's prep time? Confused as to why I was originally able to edit/include category availability, now not.

I've combed the forum for similar issues, and have worked through the help topics on this as well, but I cannot seem to come up with a solution. I'm sure there is a good reason for why this is happening...

Could it be a conflicting time with the pickup site for the items? To be specific, I'm trying to let customers pre-order items to be picked up at weekend Farmers' Markets. The pickup times are limited to the hours/days of the markets themselves, but the categories/items I would like limited to anytime up to 24 hours before the market opens.

As I mentioned above, I was quite sure I HAD set this up within the categories when creating them, but then somehow the time-based restrictions "went away" and are no longer available to me to add/edit.

Let me know if I can include any further info, pics, etc...

Pic 1 is a list of my categories within the online store dashboard

Pic 2 is the edit menu for one of those categories, highlighting the "missing" availability section

Thanks!

Thanks

Re: Unable to set time-based restrictions on categories

Goldneye — Sun, 23 May 2021 19:33:02 GMT

HI, yes, the Set Availability is still being offered on the Retail Format template of the Online Store. The table of contents within the Online Dashboard did change recently. I understand you sell food and are on the Menu Format template so not sure if it was removed. It should not have been since I know many other food sellers need this option.

You can try to contact Customer Support with this link. Monday to Friday.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.

Re: Unable to set time-based restrictions on categories

SKVT — Sun, 23 May 2021 20:29:21 GMT

Thank you Terri, I will reach out tomorrow!