thread Re: Real-time Shipping Outage in Online Store

Real-time Shipping Outage

Floydman — Tue, 25 May 2021 17:35:26 GMT

Real-time shipping has not been working on our website since at least last week. Everyone is being shown our default rate. Is anyone else having a real-time shipping outage?

Re: Real-time Shipping Outage

Floydman — Thu, 27 May 2021 12:20:02 GMT

This has been solved by contacting Square directly. There was some error on their end.

Re: Real-time Shipping Outage

ashc — Thu, 27 May 2021 12:21:59 GMT

Thank you for clarifying that @Floydman!

I was just in the process of escalating your issue to our direct E-Comm team haha. Glad to hear it's resolved.

Re: Real-time Shipping Outage

Napolitano — Thu, 27 May 2021 14:52:24 GMT

Hi, I cannot get my real-time rates to auto populate. They only show the fallback rate. I have box sizes set up and I also have the appropriate weights in the items, as well as the professional plan and an account with UPS. Is there anything I'm missing?

Re: Real-time Shipping Outage

ashc — Thu, 27 May 2021 14:54:25 GMT

Hey @Napolitano!

I'd recommend reaching out to our direct E-Comm CS team above as @Floydman did for your quickest answer.

They can look at your setup with you and file a ticket for you if need be.