thread Re: Banner Error in Online Store

Banner Error

prophetelias — Wed, 02 Jun 2021 20:55:26 GMT

I setup an online site uisng the restaurant template and when I try to edit the Banner on the "order online" page I keep getting an error. "There was an error loading this section"

Re: Banner Error

prophetelias — Wed, 02 Jun 2021 21:38:30 GMT

Re: Banner Error

Joe — Thu, 03 Jun 2021 17:37:23 GMT

Hi there, @prophetelias - thanks for flagging this over to us!

In order to best help you troubleshoot here, are you seeing this error when viewing your site on your mobile device? - or rather are you seeing this when editing on the Online Dashboard.

We would recommend making sure the device you are using is running its most up-to-date version of its software. Here is a guide to help.

Re: Banner Error

prophetelias — Thu, 03 Jun 2021 18:16:41 GMT

Hi @Joe

I am seeing this when editing from the desktop browser. I am using Google chrome on Windows 10.

Re: Banner Error

PureMassageLLC — Fri, 27 May 2022 17:49:38 GMT

I am seeing this same error. I have tried two different browsers, logged out and logged back in and cleared cashe and cookies. This is an issue for me because I am waiting for Square Tech to get back to me because my old business address is appearing in this section when ALL my addresses have been updated on all relevant information pages connected with my business. NEED HELP ASAP!!!!!

Re: Banner Error

MayaP — Fri, 03 Jun 2022 23:45:35 GMT

Hi @PureMassageLLC,

Thank you so much for your patience!

Our engineers have confirmed the issue should be resolved.

Please let us know if anything else is happening!

Re: Banner Error

IsaacStearns — Fri, 03 Feb 2023 02:33:21 GMT

Currently having this same issue. All events pop up on desktop site but do not on mobile. Error code “There was an error loading this section” appears?

Re: Banner Error

BernadetteA — Sat, 04 Feb 2023 21:13:48 GMT

Welcome to the Seller Community, @IsaacStearns 👋

Sorry to hear you are having some trouble with the website! I believe there was a brief hiccup on Thursday with some Square Online sites not loading properly. Info here

Are you still experiencing the loading error on mobile? If so, can you confirm your website URL, and the type of mobile device you are using?

Thanks in advance!