thread Recent problem syncing event stock numbers in Online Store

Recent problem syncing event stock numbers

WendyKK — Mon, 07 Jun 2021 16:56:04 GMT

When I create a new physical item in Square, the stock numbers sync fine in online store. When the item is changed to an event, they do not. I have to add stock to the online store so that customers can buy online. However, the number of tickets a customer can buy online is limited to what shows on Square, not on Square online. I am very confused. This issue did not use to happen. What am I doing wrong?

Re: Recent problem syncing event stock numbers

Kassi_ — Tue, 08 Jun 2021 20:18:23 GMT

Welcome to the Community, @WendyKK -

Are you changing the item type when it's in the Online Store?

It sounds like there is some disconnect in that case. Is it only happening with your event items?

A more direct option would be to reach out to our CS Team directly. They can take a deeper look & even file a ticket with our engineers to dive into the behavior.

Re: Recent problem syncing event stock numbers

WendyKK — Wed, 09 Jun 2021 16:51:10 GMT

Thanks, Kassi - I did reach out. However, they have not gotten back to me. Wendy 🙂

Re: Recent problem syncing event stock numbers

Kassi_ — Wed, 09 Jun 2021 16:56:37 GMT

@WendyKK -

Ah okay. Did you reach out by phone or email?

Re: Recent problem syncing event stock numbers

WendyKK — Wed, 09 Jun 2021 17:07:58 GMT

There was a form, so I filled it in the best I could. Wendy 🙂

Re: Recent problem syncing event stock numbers

WendyKK — Wed, 09 Jun 2021 18:16:30 GMT

I did message Square and was told this is an issue they are working on. I will be contacted when there is a solution. Thanks.

Re: Recent problem syncing event stock numbers

Kassi_ — Wed, 09 Jun 2021 19:21:59 GMT

@WendyKK Perfect!

Thank you for letting me know that you were able to get in contact with one of our advocates.