thread Re: Issue: Where can I find the information collected via Custom Field on Square Online Checkout lin in Online Store

Issue: Where can I find the information collected via Custom Field on Square Online Checkout links?

chbmx — Tue, 02 Dec 2025 17:13:42 GMT

The title of this post has been edited from the original: Checkout link Custom Fields

I have been able to successfully set-up 2 custom fields. I now have a sale that has entered data in to those fields. But i cannot see this information anywhere.

I've checked - Invoice, Receipt, Transaction. Anyone know where the data entered in the custom fields is displayed? Thanks in advance for any help.

Re: Checkout link Custom Fields

Valentina — Fri, 11 Jun 2021 23:59:45 GMT

Are you able to share the link with us here, @chbmx?

Is it a recurring payment subscription?

P.S. Welcome to the Seller Community ✨

Re: Checkout link Custom Fields

chbmx — Tue, 15 Jun 2021 01:18:00 GMT

Hello, thanks for the reply @Valentina . Yes it’s a monthly subscription. The custom fields aren't shown on the email confirmation, and i can't find them in the reports anywhere.

Link here - https://checkout.square.site/merchant/MLXZ9M0035ZK5/checkout/OZO2A3ILSYSQPQ6PUGJDODCZ?src=embed

Re: Checkout link Custom Fields

Valentina — Thu, 17 Jun 2021 00:16:41 GMT

Thank you for confirming what you're seeing is impacted.

This is a known issue that our team is looking into, @chbmx.

I've gone ahead and bubbled this post up to the team looking into this - thank you for flagging.

I'll be back with an update here when I have one to share.

P.S. Welcome to the Seller Community ✨

Re: Checkout link Custom Fields

GeoCoffee — Tue, 29 Jun 2021 22:21:07 GMT

Hello, I am also having this same issue. Any update please?

Re: Checkout link Custom Fields

chbmx — Fri, 09 Jul 2021 02:55:52 GMT

Hello @Valentina has there been any progress on this bug? Thanks

Re: Issue: Where can I find the information collected via Custom Field on Square Online Checkout lin

CleanUpCrew — Sun, 11 Jul 2021 16:52:09 GMT

Having the same issue with my checkout link!

Re: Issue: Where can I find the information collected via Custom Field on Square Online Checkout ...

Valentina — Sun, 11 Jul 2021 17:26:32 GMT

This option has been disabled for Subscription links, as custom fields were not working properly.
There is work required by our teams to ensure that Subscription links will be able to use custom form fields correctly.

We'll drop by with an update when we have one to share here!

Re: Issue: Where can I find the information collected via Custom Field on Square Online Checkout ...

CleanUpCrew — Sun, 25 Jul 2021 23:20:51 GMT

Please hurry with this update!! all of my sales come from the subscription buttons!!

Re: Issue: Where can I find the information collected via Custom Field on Square Online Checkout lin

chbmx — Fri, 30 Jul 2021 01:20:25 GMT

Hello @Valentina I saw this functionality being advertised in your newsletter. Does this mean it's now fixed?

Thanks

Re: Issue: Where can I find the information collected via Custom Field on Square Online Checkout lin

BernadetteA — Sat, 31 Jul 2021 17:52:57 GMT

Hi @chbmx

it looks like it is still only possible to add custom fields to checkout links that are created at a one-time frequency. Hopefully we'll be able to launch an update that allows you to create the custom fields on recurring payment subscriptions soon.

Re: Issue: Where can I find the information collected via Custom Field on Square Online Checkout lin

chbmx — Fri, 22 Oct 2021 00:14:54 GMT

Hello @BernadetteA has there been any update on this?

Re: Issue: Where can I find the information collected via Custom Field on Square Online Checkout lin

BernadetteA — Sun, 24 Oct 2021 01:18:31 GMT

Thanks for checking in, @chbmx

I don't see any updates at this time, but we will make sure to update the thread if anything changes.

Re: Issue: Where can I find the information collected via Custom Field on Square Online Checkout lin

englishJJ — Mon, 02 May 2022 19:16:52 GMT

Is there any update to this at all? Its quite a key feature for me to have. Currently I cannot find an answer to whether its been fixed or not

Re: Issue: Where can I find the information collected via Custom Field on Square Online Checkout lin

MayaP — Wed, 04 May 2022 16:42:59 GMT

Hi @englishJJ,

I appreciate you checking if this feature has been implemented. I am not seeing any further update at this time.

We want to ensure this feature works correctly before rolling it out. But I do understand how important having this function is, so I do greatly appreciate your patience!

We will certainly update this post once this feature has been implemented.