thread Square online payments not processing - “declined” error in Online Store

Square online payments not processing - “declined” error

scottiespizza — Fri, 18 Jun 2021 21:24:12 GMT

Customers are complaining and I have verified myself that placing an order through our online store is not working. When processing the payment, the credit card gets declined, no matter what, even when the credit card is (100% - I’ve tried multiple times) correct.

Is online payment processing down? When will it be back up?

We are losing orders!!!

I've been getting "We're syncing your item catalog" for a couple of hours

aprild — Fri, 18 Jun 2021 21:42:20 GMT

EDIT: Whatever Square had going on seems resolved now.

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"We're syncing your item catalog"

This message won't let me add or amend inventory.

And now the syncing is not letting me print shipping labels!

Anyone know to make this go away? I don't have that many items.

Why are customers still able to place orders outside of store hours?

hellostix — Fri, 18 Jun 2021 21:31:18 GMT

We close at 5:30pm, so every time at 5:30pm, I have to manually go into Square online "Overview" and toggle off the "accept orders" button to disable people from ordering. If I don't manually turn it off, customers are still able to order and their pick up time will say "Tomorrow at 12pm".

Is there any way you guys can add a feature so that the website can "close" and stop taking orders outside of store hours? Unfortunately many customers don't read and i'm afraid they will still come to the store to pick up their orders only to find we are closed.

Please make this happen!

Re: Square online payments not processing - “declined” error

lottieandzulas — Fri, 18 Jun 2021 21:33:16 GMT

We’ve also had issues here - several call in and walk up orders that were not able to place online. Losing sales at a busy hour on a Friday is not cool.

Re: Square online payments not processing - “declined” error

hellostix — Fri, 18 Jun 2021 21:35:16 GMT

We are having the same issue! Trying to get in touch with Square but have been on hold for 30 min. So frustrating!!!

Re: Square online payments not processing - “declined” error

aprild — Fri, 18 Jun 2021 21:40:50 GMT

Looks like there was something going on. I had issues but it seems resolved now

Re: Square online payments not processing - “declined” error

RamenQueen — Fri, 18 Jun 2021 21:58:43 GMT

We were having the same issues in Central PA, they started around 4:30-4:45pm Friday evening.

I also noticed that at the same time as the declined-credit-cards issue, the Weebly online site editor was down. I was unable to access my online items to update inventory counts.

Waiting to get through to support for 40+ minutes and counting...

Re: Why are customers still able to place orders outside of store hours?

WeServePeople — Fri, 18 Jun 2021 23:05:09 GMT

There is a site wide outage apparently. I only saw it because I clicked the ? help button. We're a BBQ place (the Friday before Father's Day!) and our site stopped taking orders at 4:30 and we haven't been able to close the site either now that we're closed.

Storefront

Mfarmer23 — Fri, 18 Jun 2021 23:11:38 GMT

I am having issues with my Facebook shop sync. I now have to add it manual.Did something change.When adding items in Weebly it used be option show in store front

Re: Square online payments not processing - “declined” error

hellostix — Sat, 19 Jun 2021 05:15:38 GMT

This is just terrible. Several customers were having problems ordering online, didnt notify us to even try and order in person, so they left. Somehow their order came through and we made their order but the customers were already gone. They emailed us later on to get a refund...wasted products...

Click to re-authorize Function get_magic_quotes_gpc() is deprecated on Squares website

petergooodricke — Sat, 19 Jun 2021 07:58:39 GMT

Authorized. Expires: 2021-06-29 07:13:46
Click to re-authorize

When I click on the link a the the followng error

Am prompted to login which I do sucessfully and then get the error

Deprecated: Function get_magic_quotes_gpc() is deprecated in /home/customer/www/nvncbl.com/public_html/app/code/core/Mage/Core/functions.php on line 32

If I cant get this resolved I will need to get another payment provider as the 29th of June is fast aproaching

get_magic_quotes_gpc() cant re autorize

petergooodricke — Sat, 19 Jun 2021 08:02:58 GMT

Authorized. Expires: 2021-06-29 07:13:46
Click to re-authorize

give an error

https://nvncbl.com/tmp/square_oauth.php?code=sq0cgp-CL8Hrwyub2u63zLI8LaIiA&response_type=code&state=https%3A%2F%2Fwww.safetybeacon.com.au%2F_60cda0d57ec38_a84b9f62cc4038bf5b5a61806ea4b69e_default_0#_=_

returns the error

Deprecated: Function get_magic_quotes_gpc() is deprecated in /home/customer/www/nvncbl.com/public_html/app/code/core/Mage/Core/functions.php on line 32

What happened to the export button in Orders?

BEEpothecary — Sat, 19 Jun 2021 14:39:11 GMT

What happened to the export button in Orders? I need to be able to export all of my customers' information, including their shipping address, to a CSV file so that I can upload to my shipping software (ShipStation) for a batch of shipping labels. Any thoughts or recommendations on how to do this? Thank you!

Second Day of no ordering website

WeServePeople — Sat, 19 Jun 2021 15:07:14 GMT

Just posting here to let Square know (and others who may be having the same issue) that we're unable to even turn on our site today for ordering at 11:00amEST. Orders stopped coming yesterday around 4:00pmEST.

We were unable to turn off the site last night and unable to turn it on today. We are a ghost kitchen restaurant and don't have a POS so we cannot accept orders until this is fixed, which means no revenue.

Re: Anyone else having trouble getting images to load?

HOLTCHEW — Sat, 19 Jun 2021 16:23:38 GMT

PEOPLE HAVING TROUBLE CHECKING OUT!! MIKE BARTH

Re: Square online payments not processing - “declined” error

BernadetteA — Sat, 19 Jun 2021 17:42:33 GMT

We’re very sorry about the Square Online troubles experienced yesterday.

There was a known issue yesterday which has since been resolved by our engineering team. It is possible that you will see some delays with services - such as order confirmation emails or item sync.

As of right now, the expectation is that the delayed features will eventually update once the queue is caught up.
We’re hopeful that this issue is resolved shortly, although it may take up to 24 hours to return to normal.

Our engineering team will continue to monitor this issue over the weekend.
Please let us know if you are still experiencing any new or continued issues on your end.

We sincerely apologize for any inconvenience this may cause, and we appreciate your continued patience.

Re: Click to re-authorize Function get_magic_quotes_gpc() is deprecated on Squares website

Goldneye — Sat, 19 Jun 2021 19:02:01 GMT

HI, on the Home Page of the Community Board the error message states they are currently experiencing performance issues: Square Online and to review their support page.

https://www.issquareup.com/

Re: I've been getting "We're syncing your item catalog" for a couple of hours

BernadetteA — Sun, 20 Jun 2021 01:25:38 GMT

Hi @aprild I'm sorry you had issues with your account yesterday. I've moved your post over to this thread so we can keep track of the reports we received. Please let us know if you have any other questions.

Re: Square online payments not processing - “declined” error

KrouchingTiger — Sun, 03 Oct 2021 02:48:02 GMT

I'm just starting to set up my square.site page. I did a trial purchase using several cards, but each time it says payment declined. What could be the reason?

Re: Square online payments not processing - “declined” error

Ellie_ — Sun, 03 Oct 2021 21:50:39 GMT

Hey there @KrouchingTiger

Welcome to the Seller Community! 🥳

If you are still getting this error while testing, we definitely recommend reaching out to our Square Online customer success team. They will be able to investigate deeper into this and pinpoint why this issue is occurring.