thread Billing Error on Delivery Partners in Online Store

Billing Error on Delivery Partners

aplusburger — Wed, 14 Jul 2021 02:02:01 GMT

Hello,

There must be a logic error in Square's billing for delivery-

We transparently pass on the delivery fees to our customers if they choose delivery as an option. We only allow local deliveries through Uber/Postmates.

My customer was charged - and shown in the picture, total delivery fee of $6.30. However Uber/Postmates' charge came as total (see description in the picture) $10.50. I confirmed that indeed $10.50 was deducted, not $6.30.

However, if I enter the customer's address manually in the rate estimate portion of the website, I correctly get $6.30 as the total delivery fee; which makes me think somehow the application logic is counting the base rate ($4.20) twice, and essentially being charged to the merchant even though we choose to pass on 100% of the fees to the customers.

Please fix this, we'll have to disable the delivery option until then.

Re: Billing Error on Delivery Partners

aplusburger — Wed, 14 Jul 2021 01:58:46 GMT

Re: Billing Error on Delivery Partners

faheem — Wed, 14 Jul 2021 02:16:52 GMT

Hi @aplusburger - sorry for the confusion here. The "Total Fees Applied" line item includes the delivery fee, delivery driver tip, and the per-order $1.50 dispatch fee. So for the order above, that's $6.30 + $2.70 + $1.50. We'll look at ways to make this more clear going forward. As a reminder, you can change any of your delivery settings (such as modifying the service fee) to make the economics work for you and your business.

If you want to reach us directly, feel free to email deliveryhelp@squareup.com for any other questions or feedback.