thread Email Validation - Square Online Orders in Online Store

Email Validation - Square Online Orders

Sathish — Thu, 12 Aug 2021 03:07:45 GMT

We are seeing fake email ID and phone number in certain online orders who place order pickup food and then raise dispute. For sure Sqaure should be sending an email when that email is bounced cant be get a notification or something? Is there anyway we can get an alert on this?

We may have to stop using square online if this continues. Even if we challenge the dispute though square its waste of time, it always goes in the favor of the customer. We have Risk Manager enabled and these transactions are not high risk.

Re: Email Validation - Square Online Orders

BernadetteA — Fri, 13 Aug 2021 22:12:48 GMT

Hi @Sathish

I'm very sorry to hear this is happening to you. Since this is a public forum, I recommend reaching out to the support team directly so a rep can review the account with you.

Re: Email Validation - Square Online Orders

surukisuper — Mon, 21 Mar 2022 18:23:47 GMT

@Sathish Hi - just curious, did you ever get a resolution or response from Square? We have the same exact issue, and I tried to escalate, but never got a response back.