thread Re: Items not syncing and stock not updating in Online Store

Unable to update stock info in Square Online, also unable to create online checkout links in Square

warriorartcamp — Fri, 10 Sep 2021 19:56:48 GMT

Hi, we were trying to add a new item today but it did not work for the past hour when I tried both ways:

Created a new item in Square Online, but unable to adjust stock info, it keeps showing this error: "We're sorry, but we weren't able to access your stock information. Please save your item and try again."

Created a new item in Square, created an online checkout link, but it shows this error code when we click on the link: https://checkout.square.site/buy/HJS3YCAPDHXBDDSTQ2FINUXQ
Something went wrong
We couldn't find that page.
Check your link and try again.

We are selling virtual services, this means we CANNOT sell any new items at the moment.

Please help!

Items not syncing and stock not updating

asteinberg — Fri, 10 Sep 2021 20:18:45 GMT

Is anyone else having issues with adding items today? Items that I create in the app are not syncing to the online dashboard and vice versa. I'm also having trouble updating stock quantities. I've created and deleted many different versions of the same items today and I'm starting to get SUPER frustrated. Any help would be appreciated!

Re: Unable to update stock info in Square Online, also unable to create online checkout links in Squ

warriorartcamp — Fri, 10 Sep 2021 21:08:38 GMT

Ok, I just tried again and it worked. I hope this was just a one-time system issue and will never happen again.

Re: Items not syncing and stock not updating

TJae101 — Fri, 10 Sep 2021 21:36:51 GMT

Yes! Having troubles with stock and customers are reporting issues ordering online!

Re: Items not syncing and stock not updating

BernadetteA — Sat, 11 Sep 2021 19:26:35 GMT

Hi @asteinberg & @TJae101 I believe we had some intermittent sync issues yesterday. If you are still running into an issue 24 hours later, please reach out to our support team when you have a moment.