For Manually Entering Cards

Moonlight — Sun, 12 Sep 2021 13:35:06 GMT

When we take payments over the phone, square charges a fee of 3.5% + 15Cents. So now we need to put the customer on hold , do our calculations on the side add it as an item onto there bill and then charge. Why can't you guys just build a button that is labeled "Manually Charged Card Fee" and have the calculations done on the spot ? The way we are handling it now is very back dated . Square, you want to charge extra for manually entering a card but you don't make it easy for us to make the charge either. Create a button that has this calculated already for us. No brainer.

Re: For Manually Entering Cards

HC_Charlie — Sun, 12 Sep 2021 15:28:15 GMT

Hello @Moonlight and thanks for your question. I'm sorry you're having trouble with the additional processing fee. Can I ask, how often do you have customers make a payment like this over the phone? If you have a majority of customers pay this way, you could set up handling this kind of transaction in a "backwards" sort of fashion. What I mean is...If it is not possible to automatically add/increase the processing fee, you could set your prices or fees to include the processing percentage. Then in the cases where a person pays in-person where you can swipe their card, you can apply a discount. You'd set up a discount of 3.5% and deduct that with just a click of a button. You could also apply another discount to cover the .15 cents if you needed to recover the cost per transaction.

I know this isn't ideal, but if you're processing a lot of payments in this manner this could save you some time in manual calculations. Hope this suggestion might help!

thread For Manually Entering Cards in Online Store

For Manually Entering Cards

Re: For Manually Entering Cards