Online orders suddenly not printing on POS

RoasterChica — Fri, 01 Oct 2021 14:59:22 GMT

So this morning my staff said there was a Square update and then thereafter our online orders are not automatically printing. We have it set to 9 orders per 15 minutes and anything beyond that goes into an "Upcoming" area then prints when it is time. That was working great for us.

Now suddenly we can't even see if there are orders in the queue and every single **bleep** time they have to refresh the screen by closing out the app then getting back in. Only then will the new orders print. This is NOT how I want to go into a busy weekend.

Anyone else having this issue?

Re: Online orders suddenly not printing on POS

JJ_ — Fri, 01 Oct 2021 15:11:48 GMT

Hello @RosterChica 👋

I checked and could not find other reports with issues regarding order printing.

I suggest performing App troubleshooting, hopefully this will resolve the issue. If that is not the case then our Support team would be able to look into this with you! When you have a moment, please reach out directly by logging into your Square account and heading here.

thread Re: Online orders suddenly not printing on POS in Online Store

Online orders suddenly not printing on POS

Re: Online orders suddenly not printing on POS