thread Re: "Add Featured Items" search not working in Online Store

"Add Featured Items" search not working

StuartC — Fri, 01 Oct 2021 18:37:32 GMT

When I go to add an item to a page I go to "Add Featured Items" and then search my item library by the name of item. The search results do not refine my search, I have to "Load More" over and over to find the item (It should be at the top of the list). I reported to Square and they said it was a possible bug and couldn't tell me when it would be fixed. Anyone else having the same issue?

Re: "Add Featured Items" search not working

_Violet — Sun, 03 Oct 2021 18:19:35 GMT

Hi @StuartC - Thanks for reaching out to us here on the Square Seller Community.

We appreciate you bringing this issue to our attention. When you come across an issue where something seems a little "off" please reach out directly to our Support Team. They can escalate the issue to our Engineers for a closer look if the issue cannot be solved by troubleshooting.

As for this issue, we'll need to wait for an update from our Engineering Team to determine the next steps. Please keep an eye out for a follow-up email from our Support Team.

Re: "Add Featured Items" search not working

StuartC — Thu, 14 Oct 2021 14:11:33 GMT

Hi Alanah,

I did report this to the engineering team. Was told it was a bug but no idea when it would be addressed. This affects my daily operations and is a total pain. Would be nice to receive an update when the problem would be fixed or a work around (still broken as of 10/14/2021)

Re: "Add Featured Items" search not working

JJ_ — Fri, 15 Oct 2021 19:21:59 GMT

Hello there @StuartC 👋

It seem that our engineers is still working on a fix for this issue they will get back to you as soon as the issue is resolved or with any actions steps.

Thank you for your patience.

Re: "Add Featured Items" search not working

DiceDropGames — Tue, 15 Feb 2022 15:39:18 GMT

This issue still doesn't seem to have been resolved. I'm encountering the same problem. Any update would be greatly appreciated. Thank you.

Re: "Add Featured Items" search not working

Kassi_ — Thu, 17 Feb 2022 21:04:54 GMT

Welcome back to the Community, @DiceDropGames -

Thank you for circling back that you're still seeing this issue when you're trying to add "Feature Items".

What internet browser are you using when you try this? Could you give Google Chrome a try, if you aren't using it already?

I will keep an eye out for your reply👀.

Re: "Add Featured Items" search not working

DiceDropGames — Thu, 17 Feb 2022 21:21:54 GMT

Hi Kassi,

I always use Google Chrome.

Pat

Re: "Add Featured Items" search not working

Kassi_ — Mon, 21 Feb 2022 18:43:24 GMT

Thank you for confirming, @DiceDropGames!

This sounds like a bug our engineering team is looking into.

There is a workaround available to help. Try searching for the item by name instead of letting the system preload any suggestions.

Give that a try and let me know if it does the trick.

Re: "Add Featured Items" search not working

sweetagony — Mon, 13 Mar 2023 22:01:33 GMT

I too, am having the same issues. It appears to not be working or I'm doing something incorrectly. I'm surprised this issue still exists after this much time, Rinky dink operation? Just seems odd to have this issue this long.

Re: "Add Featured Items" search not working

JJ_ — Thu, 16 Mar 2023 15:33:42 GMT

Hello there, @sweetagony.

This isn't an ongoing issue, and it has been addressed in the past for other Sellers (this isn't something widespread). Since this happens individually (per account or site), my recommendation is to reach out to our support team for them to take a closer look into your account and situation. They can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.