thread Re: Why is shipping address required for digital orders? in Online Store

Why is shipping address required for digital orders?

fivetwobaker — Tue, 02 Dec 2025 17:22:55 GMT

Hi,

I'm trying to sell a digital item, but every time we get to the checkout it requires a "shipping address".

I have tried so many things but cannot seem to get that to go away. Is there something I'm missing?

Thank you,

Becky

Re: Why is shipping address required for digital orders?

Goldneye — Thu, 28 Oct 2021 13:57:15 GMT

HI, here are the breadcrumbs to see the Checkout Settings,

Online Dashboard, Settings, Checkout, scroll down to Checkout Experience, far right Edit Customer Input, scroll down the page to uncheck Address boxes.

Re: Why is shipping address required for digital orders?

fivetwobaker — Thu, 28 Oct 2021 14:31:34 GMT

Thank you for that. Unfortunately that has been unchecked for quite some time now, but it still requires a shipping address.

Below is what I'm seeing. Is there anything else you think I'm missing? Thank you in advance for looking!

Re: Why is shipping address required for digital orders?

Goldneye — Thu, 28 Oct 2021 14:41:37 GMT

HI, is Flower Paste Recipe Course Item Type: Digital?

Re: Why is shipping address required for digital orders?

fivetwobaker — Thu, 28 Oct 2021 15:24:37 GMT

It is.

And I feel like I've gone through every section possible to make sure there is no shipping fulfillment option selected.... but clearly I'm missing something.

Re: Why is shipping address required for digital orders?

fivetwobaker — Thu, 28 Oct 2021 16:19:06 GMT

I did it!

I don't know if it'll bite me in the butt later, but I selected "this item is tax exempt" and for some reason that removed "Shipping address" from the checkout!

I'll take it. This has been driving me absolutely bonkers!

Thank you so much for looking into this for me and taking time to try to resolve!

-Becky

Re: Why is shipping address required for digital orders?

JasonTCR — Fri, 19 Nov 2021 00:43:26 GMT

If anyone else stumbles across this post I have found a solution that worked for me regarding this issue. At our bakery we need to use digital/service items as a workaround for holiday pre-orders. This shipping address requirement really created a lot of confusion for our customers. The solution for me was:

1. Go to online settings in dashboard.

2. Go to fulfillment.

3. Go to shipping.

4. At the very bottom go to edit "Digital Item Regional Availability" and check the box for service items and digital items to be available worldwide.

Hope everyone has a safe and happy holiday!