thread Re: why cant my costumers check out online in Online Store

why cant my costumers check out online

arcanepara — Fri, 03 Dec 2021 23:21:06 GMT

i got my site published but when people go to check out of the cart. a message pops up saying "we are not taking orders at this time. Check back soon". how do i fix this. please someone help

Re: why cant my costumers check out online

ryanwanner — Sat, 04 Dec 2021 00:39:58 GMT

Hello @arcanepara !

That message usually pops up when you have your store not accepting orders.

From your Online dashboard, click the top right button. It'll either say Not Accepting Orders in red or Accepting Orders in green. That will lead you to the Checkout screen. Make sure that Accept Online Orders is toggled on and that Square is connected. (It should be by default)

If your site is already accepting orders, then something may be up with your settings for fulfillment. Check to make sure your site is configured for whatever fulfillment type you're using (pickup, delivery, or shipping) by checking everywhere under the Fulfillment section on the left.

If everything is looking correct here as well, please reply with your website address so we can help troubleshoot further!

Re: why cant my costumers check out online

Airyacres — Tue, 12 Apr 2022 08:56:23 GMT

Having this same issue

Re: why cant my costumers check out online

ryanwanner — Tue, 12 Apr 2022 17:17:57 GMT

Hello @Airyacres !

Have any of the instructions I've posted been able to help you resolve this? If not, please respond with your website address so we can check things out!

Re: why cant my costumers check out online

doulaatyourdoor — Fri, 29 Apr 2022 15:06:55 GMT

Please help!

I've followed all these steps and my site is still not accepting orders. https://doulaatyourdoor.square.site/

Re: why cant my costumers check out online

AWMI — Wed, 27 Jul 2022 16:54:39 GMT

Hello. Same Issue. When I click on the Shop Now button, it takes you to the checkout but it says "Not Available". Everything seems to be correct. Please help.

Home | Association of Women in the Metal Industries (square.site)

Re: why cant my costumers check out online

MayaP — Fri, 29 Jul 2022 16:21:05 GMT

Hi @AWMI,

Sorry you are having issues with your website.

Is this still happening? I just tried clicking "Shop Now" for some of your items, and I am not seeing "Not Available."

Please let me know if you are still having a problem. Happy to help.

Re: why cant my costumers check out online

jamiephoward — Sun, 23 Oct 2022 16:39:13 GMT

I'm having this issue as well (not accepting orders) and can't figure out where the problem is. I've gone back through the set-up for the 3rd time to make sure I'm going through all the steps and nothing is helping. Please help, this is so frustrating....

Here's my site:

https://wild-souls-healing.square.site/

Re: why cant my costumers check out online

JJ_ — Tue, 25 Oct 2022 17:22:36 GMT

Hello @jamiephoward

I just visited your site and did not see any messages that would prevent me from completing a purchase. Can you confirm if this issue still persists for you?

Re: why cant my costumers check out online

jamiephoward — Tue, 25 Oct 2022 18:08:30 GMT

No, it's fine now. I figured out the problem. I didn't have all of my information confirmed for pick-ups.

Re: why cant my costumers check out online

chen35342 — Tue, 25 Oct 2022 18:29:37 GMT

Hi, my website is good for phone, however, when I use my desktop PC . after order, it freezes.

Re: why cant my costumers check out online

MayaP — Thu, 27 Oct 2022 22:09:17 GMT

Hello @chen35342,

We are sorry to hear you are having some issues. What web browser are you using? After you click "place order" it freezes and nothing happens. Is that correct?

Re: why cant my costumers check out online

adamengst — Thu, 10 Nov 2022 19:52:09 GMT

I just worked through this with Square support and they said it was a known bug that engineering was working on. Hopefully they'll have a fix soon.

Re: why cant my costumers check out online

BernadetteA — Sun, 13 Nov 2022 02:45:11 GMT

Hi @adamengst 👋

I believe this was resolved on Thursday. Please let us know if you are still seeing an error from your end, though. 😊

P.s. Welcome to the Seller Community!

Re: why cant my costumers check out online

adamengst — Sun, 13 Nov 2022 20:53:27 GMT

Thanks—and I see an order has come through so it should be working again.