thread Re: Customers unable to add item to cart | Error code: "There was an error. Please try again.&a in Online Store

Customers unable to add item to cart | Error code: "There was an error. Please try again."

therollingstove — Tue, 02 Dec 2025 17:24:02 GMT

Hi all,

My square online site was working great until yesterday (12.6.2021). Customers began experiencing an error code when attempting to add any item to the cart: "There was an error. Please try again."

I have reviewed my store setup and do not see any issues on the backend.

It seems this occurrence is very random as I have never experienced this in the past.

Has anyone else experienced this problem?

Any suggested resolutions?

Link to site: https://the-rolling-stoves.square.site/

Re: Customers unable to add item to cart | Error code: "There was an error. Please try again.&q

JK_Fiber_Art — Tue, 07 Dec 2021 13:59:34 GMT

Hi Therollingstove,

Check out this link - it provides Square Status info - note yesterday's entry, seems there was an issue with the Square Shop checkout.

Re: Customers unable to add item to cart | Error code: "There was an error. Please try again.&q

_Violet — Thu, 09 Dec 2021 13:22:48 GMT

Hi @therollingstove - Thank you for reaching out and bringing this to our attention.Sorry to hear you and your customers were experiencing some issues with your Online Store.

As @JK_Fiber_Art suggested, the Square Status Page is a great place to check and see if what you're experiencing is currently a known issue. When issues are posted on this page, they are actively being looked into by our Engineers so we can get them fixed as quickly as possible.

Taking a look at your site today with the link you've provided, I was able to successfully add an item to the cart without seeing any error messages. I added a screenshot below to show my view. I hope this has been resolved on your end and for your customers as well!

Please do let us know if you are still experiencing any issues. We'll keep an eye out for your reply!

Re: Customers unable to add item to cart | Error code: "There was an error. Please try again.&q

Marge59 — Thu, 16 Dec 2021 22:56:37 GMT

this is happening on my store today. you cannot add anything to the cart, just get the error message! What to do?

Re: Customers unable to add item to cart | Error code: "There was an error. Please try again.&a

Marge59 — Thu, 16 Dec 2021 23:55:03 GMT

have you found out anything about why this could happen? this is happening on my store today. you cannot add anything to the cart, just get the error message.

Re: Customers unable to add item to cart | Error code: "There was an error. Please try again.&a

BernadetteA — Sat, 18 Dec 2021 21:22:11 GMT

Can you post a link to the store so we can take a look? Thanks, and very sorry you are running into an error @Marge59