thread Re: Choose wrong shipping method in Online Store

Choose wrong shipping method

Rich_R — Tue, 07 Dec 2021 20:55:59 GMT

I selected the wrong shipping method and created a shipping label. How do I modify or change it?

Re: Choose wrong shipping method

HC_Charlie — Tue, 07 Dec 2021 23:43:39 GMT

Hello @Rich_R and thanks for your question. Check out this post here for an answer I think will help you.

Re: Choose wrong shipping method

Rich_R — Tue, 07 Dec 2021 23:47:44 GMT

Hey @HC_Charlie thanks for the link! I did see that. I don't want to refund the purchaser, I just need to cancel that shipping label. I created a different label with the service that the customer requested directly from UPS. So I still want to keep the money that the customer paid for shipping.

Re: Choose wrong shipping method

HC_Charlie — Wed, 08 Dec 2021 03:10:24 GMT

Ah got it now, sorry for the confusion. You may be okay just to let it go. based on this part of the mentioned post, it sounds like if the label isn't used...and eventually scanned by the post office/shipper, it will automatically refund? Not sure if I'm reading that correctly, but if you can't find a resolution hopefully it will refund itself.

"The shipping label will automatically refund as credit to your Shippo account if the label is not scanned within 2 weeks. If you setup a UPS account through Square then the label will not be billed to you if it is not scanned and shipped through their system. "