thread Custom donation option keeps vanishing in Online Store

Custom donation option keeps vanishing

CCUFoundation — Tue, 14 Dec 2021 02:28:30 GMT

I have several online donations sites we manage as a non-profit. I have the toggle switch on for allowing custom donation amounts. It will stay for a couple of days and then the custom donation option disappears. I go back to edit the donation item and the toggle is still on. I flip it back and forth and again it stays for a couple of days and then vanishes again. I think its a glitch in your system. Can you please look into this further? Thanks!

Re: Custom donation option keeps vanishing

VerandaMin — Thu, 31 Mar 2022 14:25:16 GMT

We are experiencing the same issue. I sure hope Square fixes this issue soon!

Re: Custom donation option keeps vanishing

Ellie_ — Fri, 01 Apr 2022 18:25:58 GMT

Hi @VerandaMin,

We're sorry to hear this is happening. If this continues, we recommend reaching out to our direct eCommerce Customer Success team. They will be able to investigate why this is happening, squ.re/contact.

Re: Custom donation option keeps vanishing

FremontVBC — Wed, 04 Sep 2024 18:19:01 GMT

We've had this problem since 2020 and it's still going on. Please someone on square investigate this issue?

Re: Custom donation option keeps vanishing

Lou8 — Tue, 10 Sep 2024 08:53:52 GMT

Hi @FremontVBC, thanks for posting.

I'm sorry to hear you're experiencing the same issue.

I couldn't find any further information about a similar issue. Since this doesn't sound like expected behavior, I recommend reaching out to our Support Team directly by email or phone. They'll be able to take a closer look at your settings and escalate to our engineers if needed.