thread Re: Creating on canva in Online Store

Creating on canva

Jessicajetsus — Wed, 22 Dec 2021 05:18:35 GMT

Creating a logo for my website with canva and Weebly won't allow the logo to Preview on website. Every time I attempt to add logo RELOAD pops up.

Re: Creating on canva

HC_Charlie — Wed, 22 Dec 2021 15:23:53 GMT

Hello @Jessicajetsus and thanks for your question. How are you saving your logo out of Canva? If you save or export a basic .jpg or .png file, any website should be able to use it. I would try saving different types of files and see if that makes a difference.

Re: Creating on canva

Jessicajetsus — Wed, 22 Dec 2021 15:31:58 GMT

I haven't try saving as a file. But I will be trying today thanks!

Re: Creating on canva

JJ_ — Fri, 24 Dec 2021 15:23:55 GMT

Hey there @Jessicajetsus 👋

If @HC_Charlie's advice doesn't work, I would suggest you reach out to our support team here so we can take a deeper/closer look at your account.

P.S. Welcome to the Seller Community ✨