thread Need help with shipping options at checkout. in Online Store

Need help with shipping options at checkout.

adripaintstudio — Mon, 27 Dec 2021 00:42:49 GMT

I set shipping under settings and shipping, but when I do a test, the checkout reads, location of customer is unavailable. I added USA as region and customer location is in the USA. Help, please.

Re: Need help with shipping options at checkout.

Goldneye — Mon, 27 Dec 2021 01:04:23 GMT

HI, have you set your Shipping Profiles (how you charge shipping)? When doing the test purchase, buyer address must be included before a shipping fee displays.

Online Dashboard, Fulfillment, Shipping, scroll down to Shipping Profiles (example US Free Shipping below)

Re: Need help with shipping options at checkout.

adripaintstudio — Mon, 27 Dec 2021 01:22:14 GMT

Thank you. I did set the profiles to USA and territories plus shipping rates based on weight. I also added box weight profiles. How do I link items to specific boxes, i.e., small, medium, large?

Re: Need help with shipping options at checkout.

Goldneye — Mon, 27 Dec 2021 01:29:03 GMT

HI, hopefully this Square Support page will help. Not familiar with weight based, my settings are free shipping as shown previously.

https://squareup.com/help/us/en/article/6914-set-up-real-time-shipping-with-square-online-store

Re: Need help with shipping options at checkout.

adripaintstudio — Mon, 27 Dec 2021 01:39:14 GMT

I appreciate your help. 🙂