thread MX records not found in google workspace in Online Store

MX records not found in google workspace

sundaymorning — Wed, 29 Dec 2021 15:27:18 GMT

Hi. Yesterday I decided to activate the free trial for google workspace for the email. I deleted all the old records and have added the MX records provided by google, but when I try activating g-mail from workspace it tells me my MX records are missing. My domain is sundaymorningholistic.com. Please help. Thank you.

Re: MX records not found in google workspace

Goldneye — Wed, 29 Dec 2021 15:34:12 GMT

HI, hopefully these Square Support pages will help.

https://squareup.com/help/us/en/article/7038-create-an-email-address

https://squareup.com/help/us/en/article/6962-manage-dns-records

If you purchased your domain with a domain provider, you can create the .com email within the provider dashboard.

Re: MX records not found in google workspace

sundaymorning — Wed, 29 Dec 2021 15:39:15 GMT

My domain was purchased through weebly and is managed through square online. I followed all the directions, but am still receiving an error that the MX records are all missing when I try to verify. Do I need to have the MX records reset to the ones weebly/square had in there before I put in the records from google?

Re: MX records not found in google workspace

Goldneye — Wed, 29 Dec 2021 15:56:16 GMT

HI, scroll down to Set Up MX Records Yourself.

https://squareup.com/help/us/en/article/6962-manage-dns-records

Re: MX records not found in google workspace

sundaymorning — Thu, 30 Dec 2021 15:19:50 GMT

I feel like my problem is not being understood. I have followed all the directions and added the MX records exactly as per google workspace. All MX records show up as correct when I check square online domain management. When I go back to google workspace and click "Activate Gmail" I receive an error for all MX records saying that they are missing. I have read in other threads that some people with this issue have had someone reset their MX records back to the default that weebly/square provide for google. Would it be possible to have this done for my domain as well?

Re: MX records not found in google workspace

Ellie_ — Thu, 30 Dec 2021 18:17:44 GMT

Hi there @sundaymorning,

Can you please send me a direct message with the email account you are trying to log into and the domain tied to your account?