thread Domain status says connected but website is not loading in Online Store

Domain status says connected but website is not loading

felasfamous — Tue, 04 Jan 2022 04:31:59 GMT

Hello,

When I navigate to the "Domains" section on square online, my status says connected but when I click on the "Manage" button on my domain, it says "Disconnected" and won't let me change it to any of the other options to connect.

I connected a domain I outside of square to use for my website about 24 hours ago. Could I still be in the waiting period for the DNS to propagate? How long does it usually take for this to work?

Thanks!

Re: Domain status says connected but website is not loading

Breffni — Tue, 04 Jan 2022 16:00:06 GMT

Hi @felasfamous,

Thanks for posting in the Seller Community and welcome!

DNS changes can take 24-48 hours to propagate, so it may take time for your site to start working.

A couple of things to double check:

Make sure you don't have any spelling mistakes in your domain name
Check that your IP address matches Squares - listed in this support article by searching your domain name on who.is

Please let me know if you need any further help!

Re: Domain status says connected but website is not loading

felasfamous — Tue, 04 Jan 2022 18:12:03 GMT

Thanks for the reply @Breffni!

The IP address still does not match the one on who.is when I search my domain even after updating it on the domain site I use (gandi)

Re: Domain status says connected but website is not loading

felasfamous — Wed, 05 Jan 2022 05:43:40 GMT

Hi Alegra,

Could you help me again with this? When I go to who.is and look at "DNS Records" for my site, I still see the www A type as the old IP address even after updating it on gandi to the 199.34.228.164 IP. Do I need to do anything else or just keep waiting? It's been between 24 and 48 hours now

Re: Domain status says connected but website is not loading

Breffni — Wed, 05 Jan 2022 12:59:19 GMT

Hi @felasfamous,

Can you please share your website here so I can take another look into this? Thanks

Re: Domain status says connected but website is not loading

felasfamous — Wed, 05 Jan 2022 13:50:57 GMT

felasfamous.com

Re: Domain status says connected but website is not loading

Breffni — Wed, 05 Jan 2022 14:43:47 GMT

Thanks @felasfamous, as the ' www.felasfamous.com A record' is incorrect this will need to be updated again.

The site won't propagate until this is updated - Squares IP address is 199.34.228.164 - .191.

I would definitely reach out to your previous host to enquire why the update didn't stick the first time you put it through, and make sure it is set correctly next time.

Re: Domain status says connected but website is not loading

tillymints — Sun, 23 Jan 2022 17:50:32 GMT

Hi has this been resolved if so how?

I am having the same issue in trying to publish my own website.

Re: Domain status says connected but website is not loading

felasfamous — Mon, 24 Jan 2022 00:31:08 GMT

What domain host do you use?

Re: Domain status says connected but website is not loading

tillymints — Mon, 24 Jan 2022 09:11:04 GMT

123reg.com

Re: Domain status says connected but website is not loading

felasfamous — Tue, 25 Jan 2022 16:55:45 GMT

Make sure your type A DNS records have a value of 199.34.228.164

both the “www” and “@“ records

there should only be two type A records, a “www” and “@“