thread Re: Why is my two tablets not syncing together? in Online Store

Why is my two tablets not syncing together?

markevick — Fri, 04 Feb 2022 01:58:14 GMT

Why is my two tablets not syncing together

Re: Why is my two tablets not syncing together?

JJ_ — Tue, 08 Feb 2022 16:00:25 GMT

I would like to assist here but I am having trouble understanding. If you could please provide a bit more context to the question you're asking, I'll be able to better point you in the right direction here.

Re: Why is my two tablets not syncing together?

Northern-Center — Tue, 08 Feb 2022 16:25:50 GMT

I have 2 Restaurant Square on iPads, that will occasionally not sync. Meaning, when I ring in an item on #1, the ticket will not update on pad #2. Or occasionally a pad won't print to the kitchen.

Re: Why is my two tablets not syncing together?

JJ_ — Tue, 08 Feb 2022 23:51:20 GMT

Hey @Northern-Center

Firstly, welcome to the Seller Community + sorry to hear that you're here because you've run into trouble. We recommend checking to make sure that both your app and your mobile device itself are up-to-date. If everything looks good there, you'll want to reach out.

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Restaurants team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.