thread Broken SSL Certificate after 24 Hours in Online Store

Broken SSL Certificate after 24 Hours

atollefson — Thu, 10 Feb 2022 23:28:36 GMT

I've unpublished and re-published my site, but it's still showing as unsecure after 24 hours.

Re: Broken SSL Certificate after 24 Hours

BernadetteA — Sat, 12 Feb 2022 21:59:52 GMT

Welcome to the Seller Community, @atollefson 👋

I found a site in your account, but can you please confirm the URL of your website? If it is the one I think it is, you have some conflicting A-records in your domain DNS that are preventing the SSL from issuing properly.

Can you please log into your domain manager account with Go Daddy, and update your A-records to 199.34.228.164

It looks like you have at least two that are pointing to a third party server, and those will need to be updated to the number I provided.

Re: Broken SSL Certificate after 24 Hours

atollefson — Mon, 14 Feb 2022 20:39:25 GMT

Thank you, I updated the A-records this morning. I'll check back tomorrow!

Re: Broken SSL Certificate after 24 Hours

atollefson — Tue, 15 Feb 2022 17:12:22 GMT

@BernadetteA any further tips for if it's still not working? Do you think unpublishing and republishing the site would help?

Re: Broken SSL Certificate after 24 Hours

BernadetteA — Wed, 16 Feb 2022 00:54:58 GMT

Hmm.. I'm still seeing conflicting records on the public whois page.

Can you post a screenshot of your Go Daddy page with the DNS settings? You may need to reach out to Go Daddy directly if you do not see the extra record to delete.