thread Re: AfterPay is Enabled..doesn't show as option at checkout in Online Store

AfterPay is Enabled..doesn't show as option at checkout

Cackleberry1 — Sun, 27 Feb 2022 12:48:06 GMT

AfterPay is enabled in my settings. It does not, however, show up as an option at checkout. I also use buttons a good bit and it doesn't show up when button is clicked for purchase either.

What am I missing in the steps to get it to show up?

Re: AfterPay is Enabled..doesn't show as option at checkout

Goldneye — Sun, 27 Feb 2022 12:59:10 GMT

HI, when you test the AfterPay, are the items under $50? Using AfterPay is for $50 - $2,000.

https://squareup.com/help/us/en/article/7696-accept-payments-with-afterpay-on-square-online-faq

AfterPay displays underneath price as shown.

Re: AfterPay is Enabled..doesn't show as option at checkout

Cackleberry1 — Sun, 27 Feb 2022 13:01:12 GMT

I did the test for 50.00 and it didn't show up.

Re: AfterPay is Enabled..doesn't show as option at checkout

emiliasweets — Tue, 01 Mar 2022 22:25:34 GMT

i was approve and my after pay doesnt show up on check out ?

Re: AfterPay is Enabled..doesn't show as option at checkout

sayra — Thu, 03 Mar 2022 22:11:53 GMT

Hey @emiliasweets,

Have you taken a look at your Payment Types Settings? Let us know if this option is still not showing up for you.

Have a good day!

Re: AfterPay is Enabled..doesn't show as option at checkout

Melissa40192 — Wed, 16 Mar 2022 17:36:07 GMT

Hi,

I'm facing the same problem!

AfterPay displays underneath price on my web but did not show up in the payment section of the checkout page.

I can only see a credit card option.

Can someone help me to fix the problem?

Thanks!

Re: AfterPay is Enabled..doesn't show as option at checkout

JJ_ — Fri, 18 Mar 2022 15:58:33 GMT

I was able to replicate this issue on your site @Melissa40192. I would suggest reaching out to our support team directly so they can look into your account to shine a light and address this error.

Please reach out by phone when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

Re: AfterPay is Enabled..doesn't show as option at checkout

megs83 — Thu, 24 Mar 2022 17:17:36 GMT

I am having exact same issue, were they able to fix it for you?

Re: AfterPay is Enabled..doesn't show as option at checkout

JJ_ — Sat, 26 Mar 2022 16:01:07 GMT

Hey there @megs83

Our team should be able to fix this issue or escalate it to our Advance support team for them to identify what could be causing your qualifying sales not to have the Afterpay payment option.

Let me know if you have other questions.

Re: AfterPay is Enabled..doesn't show as option at checkout

Kinabu — Thu, 14 Apr 2022 04:32:56 GMT

Hi Afterpay isn’t showing as a payment option but says it’s available at checkout.

Re: AfterPay is Enabled..doesn't show as option at checkout

pressdbykrose — Wed, 20 Apr 2022 19:54:15 GMT

This is my same issue too & its super irritating

Re: AfterPay is Enabled..doesn't show as option at checkout

pressdbykrose — Sun, 24 Apr 2022 03:18:16 GMT

I have Afterpay enabled and have been using it previously. Now all of the sudden it is no longer showing as a payment option at checkout. What is goin on with this smh

Re: AfterPay is Enabled..doesn't show as option at checkout

BodyandSoul — Fri, 20 May 2022 19:30:15 GMT

I disabled Afterpay a few weeks ago, & now suddenly it was enabled again-without my permission. I have again disabled it. I DO NOT WANT TO OFFER AFTERPAY.

Re: AfterPay is Enabled..doesn't show as option at checkout

BernadetteA — Sat, 21 May 2022 18:31:29 GMT

Thank you for your feedback, @BodyandSoul

Can you confirm your site URL so we can take a look into this?

Re: AfterPay is Enabled..doesn't show as option at checkout

BodyandSoul — Sat, 21 May 2022 18:39:06 GMT

https://bodyandsoulmeals.square.site/

Re: AfterPay is Enabled..doesn't show as option at checkout

BernadetteA — Sat, 21 May 2022 18:49:08 GMT

Thanks! I checked out your settings, but I do not see that Afterpay is enabled. Can you post a screenshot of what you see from your end?

Re: AfterPay is Enabled..doesn't show as option at checkout

ReStaged — Wed, 25 May 2022 23:48:44 GMT

I also have been experiencing the same issues with Afterpay NOT showing up in Checkout for both my Online & in-store Customers. Its Very Frustrating and after a Customer not being able to complete a $835 purchase today, I just got Fed up with Square & Afterpay.

Has Anyone discovered what the issue is?

Re: AfterPay is Enabled..doesn't show as option at checkout

pressdbykrose — Thu, 26 May 2022 00:05:16 GMT

I've been dealing with this issue since April 18 with NO resolve. All they keep saying is they're aware & engineers are working on it. I'm completely over it. There has only been one rep who actually cared to try to figure it out but i know she can only do so much. Good luck with your issue, i've given up on them.

Re: AfterPay is Enabled..doesn't show as option at checkout

BodyandSoul — Thu, 26 May 2022 00:10:24 GMT

It is currently disabled, however twice it has re-enabled without my knowledge. Only after a customer uses it I realize it is re-enabled & I have to go and disable again.

Re: AfterPay is Enabled..doesn't show as option at checkout

ReStaged — Thu, 26 May 2022 01:00:32 GMT

You were right, just wasted 35mins with a Support who asked for a screenshot of the error message…LOL

I repeatedly expressed that its clearly a glitch in the App if so many are having the same problem. He then asks how long has it been connected 😳

I felt like I was chatting in a foreign language. Then he starts sending me screenshots showing that he sees it in the Checkout on his end when he goes through my site. Well I go to my site and show him that I DON’T see the option. So that means there STILL is a problem.
So he says “that’s weird” and he’ll send an email to escalate the issue to the Advance Team. I’ll hear from someone Tomorrow.

Meanwhile, does anyone know another pos platform we can use thats working. I don’t want lose anymore money.