thread Re: Online item sync isn't working or is SLOW? in Online Store

Online item sync isn't working or is SLOW?

kvk — Mon, 28 Feb 2022 19:11:50 GMT

Is anyone else having trouble with getting an item to sync to your online store?

We do this all the time and for some reason, over the last 2 weeks the sync has been SLOW and today the new items aren't showing up at all.

kvk

Re: Online item sync isn't working or is SLOW?

TCSlaguna — Mon, 28 Feb 2022 23:32:13 GMT

Hello @kvk

Have you tried the "Add from Item Library" button? If so, can you find the items listed there?

Re: Online item sync isn't working or is SLOW?

kvk — Tue, 01 Mar 2022 18:08:29 GMT

I have tried that and the item will still not show up in the online item library 😞

Re: Online item sync isn't working or is SLOW?

TCSlaguna — Tue, 01 Mar 2022 20:28:56 GMT

Interesting. Usually it works, it just takes some time to sync after doing "Add from Item Library." I will even go back to the item and enable checkout link. This will often trigger the system to add it to item library.

I would give customer service a call and see if they can troubleshoot the issue. It may be something on their back end.

Good luck! Let me know how it goes.