thread Re: Can I disable the maps feature on my online store checkout? in Online Store

Can I disable the maps feature on my online store checkout?

Hdawn — Mon, 14 Mar 2022 17:19:51 GMT

When my customers are entering their addresses at checkout, the maps pop up (possible address options) covers the field making it impossible to see what you are typing on the mobile version. Several customers have complained about this, can I disable it?

Re: Can I disable the maps feature on my online store checkout?

JJ_ — Wed, 16 Mar 2022 18:05:21 GMT

I haven't seen a map popping up on Square Online checkout before. Would you be able to share a screenshot of what you're describing here @Hdawn?

Re: Can I disable the maps feature on my online store checkout?

Hdawn — Wed, 16 Mar 2022 23:48:00 GMT

I would be happy to, but it seems I can't upload photos here

Re: Can I disable the maps feature on my online store checkout?

Hdawn — Wed, 16 Mar 2022 23:49:56 GMT

And it's not a map popping up, but the auto fill address options.

Re: Can I disable the maps feature on my online store checkout?

JJ_ — Thu, 17 Mar 2022 14:10:57 GMT

Oh! I see!

If it is the autofill address then, that is part of our efforts to make sure you have an accurate address for shipping purposes and for Real-time shipping prices (on applicable Square Online Plans). In order to get rid of it (not recommended because it could potentially cause the entered address to be misspelled and real-time shipping would not work correctly) your customer would need to select the option to manually enter the address when the autofill starts offering potential addresses.

If you still believe that there is something wrong with the checkout page @Hdawn, I would suggest reaching out to our Square Online team for them to troubleshoot your account. When you have a moment reach out directly via phone by logging into your account and heading here.