thread Re: Items not showing online in Online Store

Items not showing online

beckiann — Sun, 20 Mar 2022 23:42:17 GMT

Items that I added to our POS system over a day ago are not showing up in the "Online" section or on our actual website. If I go to the Dashboard and then click through to Items, I can find the item, click Go to Square Online, and it shows up like it normally would in the Online section.

I can edit it, make sure it's marked as visible, and nothing. If I try to search for it in the Online section, it doesn't show up and it's not showing up on our site either? I've been refreshing and logging out but nothing is helping.

Is this a syncing issue because an item taking days to sync seems like a bit much considering the fees that we're paying for Square for Retail + everything else.

Re: Items not showing online

JJ_ — Tue, 22 Mar 2022 21:32:25 GMT

Hey there @beckiann

Have you checked your Item Sync Settings? From what you're telling me it seems that the setting called "Automatically Add new item to this site" might be turned off on your account.

To find this setting you would need to visit your Square Dashboard > Head to Online > Click on Items > and select Item Sync

Here is what the option looks like:

If it is off then turning it on should correct your issue.

Re: Items not showing online

beckiann — Tue, 22 Mar 2022 21:36:03 GMT

I don't want them to be automatically visible and available for purchase. I want to be able to go in and adjust the listing, then mark it as visible, as I have been doing for months. I haven't changed any settings and have not had this issue before. Just in the last two weeks.

Re: Items not showing online

JJ_ — Tue, 22 Mar 2022 21:58:40 GMT

This behavior was recently changed in Square Online as many Sellers requested it the opposite way. I will pass your feedback over to our Square Online Team for their visibility and consideration when working on future updates.

Re: Items not showing online

marlo — Wed, 13 Apr 2022 14:23:35 GMT

I would like to chime in and say I can't find the Automatically Add new item to this site option anywhere. Item Sync is under Square Dashboard > Online > Shared Settings > Item Sync; yet, there is not an option for what you're proposing, which is exactly what I would like to turn on. I would share a screenshot but I can't figure out how to upload it. Thanks!

Re: Items not showing online

JJ_ — Fri, 15 Apr 2022 13:14:31 GMT

Hey there @Mario 👋

It seems that this option might be missing from your account. I suggest reaching out to our Square Online team for them to look into this with you. Please reach out by phone when you have a moment by logging into your Square account and heading here.

P.S. Welcome back to the Seller Community ✨

Re: Items not showing online

MattieGrace — Wed, 20 Apr 2022 02:33:04 GMT

I am also having item sync issues. I have automatic items turned on (which I really don't want) and I still have to go in and select items to Add to my Library. Once they finally show on the site, it shows the inventory out of stock even though I have 6 of each item. I have been having sync issues for months with my site. I change settings all the time to get the issues to resolve and they still either never show or they are out of stock. Any resolution coming? Thanks!

Re: Items not showing online

sayra — Thu, 21 Apr 2022 21:30:49 GMT

Hello @MattieGrace,

Welcome to the Seller Community! 😃

When it comes to items not syncing, there could be a few reasons as to why this setting is not functioning as expected. @Valentina provides some good solutions in our community thread here. If you have multiple locations this can also be affecting your items showing as "unavailable", follow this article to resolve this issue if it’s applicable to your account. You can also take a look at how to Manage Stock in Square Online.

If none of the options found here have helped, please reach out directly - our Customer Success team is happy to transfer you to our eCommerce specialists for some one-on-one help.