thread Cant make changes to photo to website in Online Store

Cant make changes to photo to website

SueBonnarArt — Thu, 29 May 2025 20:32:20 GMT

I cannot make changes to my square online store. I was able to change content but not the photo??? I never had issues before. What's the solution?

Re: Cant make changes to website

HC_Charlie — Thu, 29 May 2025 18:40:44 GMT

Hello @SueBonnarArt I'm sorry you're having trouble with this. It may depend on if the image is used in a "background" or just a separate image.

There is some basic info about managing/adding photos used as a background in this article: https://squareup.com/help/us/en/article/6887-adding-pictures-to-your-square-online-store

If your image was just added into your site and not as a background, try this: Select the section with the image, then select the image to see image options appear in the editing panel.

Do you know if this is photo that you had previously added, or is this a placeholder image that was included in your template?

Re: Cant make changes to website

MayaP — Thu, 29 May 2025 20:29:53 GMT

Hello @SueBonnarArt - Thanks for reaching out. That's frustrating!

Can you please share more details so I can better assist? Does @HC_Charlie's suggestion above help at all?