thread Why wont Weebly release my domain? in Online Store

Why wont Weebly release my domain?

thefloralmarket — Thu, 07 Apr 2022 18:11:47 GMT

Maybe you can help me! I purchased my domain from Godaddy back in 2019 and transferred it to square/weebly. now I'm transferring it to a florist host and I've been waiting days to hear back from the weebly advanced support team on switching the account to a direct personal account with register.com. at this point i just want them to either make the domain public since i already unlocked it and ill have register.com process the transfer or just weebly just finish doing whatever it is. I've been dealing with this for over a week and have been waiting almost 2 days for a update for the support team. i do have a case number. i just don't understand why they wont let me have my domain and set it to public so i can transfer it out. HELP

Re: Why wont Weebly release my domain?

Goldneye — Thu, 07 Apr 2022 18:21:25 GMT

HI, a domain can stay with the domain provider (ex. GoDaddy) for their lifetime, there is no need to transfer out. You just adjust a few settings within the dashboard and have full control of your domain. Since you moved it to Square, they need to release it from their dashboard. Request Register.com process the transfer.

Weebly is now Square so there also may be a delay in processing work requests.

Re: Why wont Weebly release my domain?

thefloralmarket — Thu, 07 Apr 2022 18:29:36 GMT

in this situation that's not the case. Weebly/square use register.com for the domains. so when i switched to Weebly that transferred my domain to the registrar that Weebly uses which is register.com. that is a sub account which we do not get access to. the only way we can access features is in through Square Dashboard. I can unlock and get my authorization code but i can not change the privacy settings to public. so I've created my own register.com account so they can move it from Weebly sub to a personal direct. they are dragging feet, i said please just change the privacy settings so i can do it myself. They need to keep analyzing for whatever reason. ??