thread Re: Getting error when creating international shipping labels in Online Store

Getting error when creating international shipping labels

mountaingranny — Mon, 02 Jun 2025 20:40:05 GMT

I don't ship too many international orders. Anyone know why I am getting this error and cannot print the shipping label? And how to fix it? We use Shippo which is connected to Square. There is a phone number on the order. This doesn't happen with orders shipped within the United States.

Re: Getting error when creating international shipping labels

MayaP — Wed, 04 Jun 2025 23:16:42 GMT

Hello @mountaingranny - I appreciate your patience!

I did escalate this, but have not heard back. I am tagging some sellers who can help: @lenjobakes @LukeNieuw @Michael_L @WST90 @Twiggy.

Thanks everyone! 😊

Re: Getting error when creating international shipping labels

Twiggy — Thu, 05 Jun 2025 04:50:54 GMT

Sorry - we don’t ship an goods

Re: Getting error when creating international shipping labels

LukeNieuw — Thu, 05 Jun 2025 15:40:45 GMT

sorry I'm no help here. we don't do shipping

Re: Getting error when creating international shipping labels

MayaP — Wed, 11 Jun 2025 22:39:06 GMT

I appreciate the update @LukeNieuw @Twiggy!

Re: Getting error when creating international shipping labels

MayaP — Mon, 16 Jun 2025 20:55:27 GMT

Hey @mountaingranny, I just want to check back in. This is still happening, right?

Re: Getting error when creating international shipping labels

mountaingranny — Mon, 23 Jun 2025 15:20:18 GMT

I had to take that one to the post office. Haven't had another international order since, so I don't know.

Re: Getting error when creating international shipping labels

MayaP — Tue, 24 Jun 2025 19:18:30 GMT

Thanks for the update.

What order number was this? Where was it being shipped to? Did you try switching browsers? Any other additional details you can provide would be helpful.

Re: Getting error when creating international shipping labels

mountaingranny — Wed, 25 Jun 2025 13:51:47 GMT

Order number: 79396209. Philippines

Yes, I tried three different browsers and 4 different devices.

Re: Getting error when creating international shipping labels

MayaP — Wed, 25 Jun 2025 23:13:43 GMT

Thanks for providing that info @mountaingranny. I went ahead and escalated this.

One suggestion from the team is to try disconnecting and reconnecting Shippo.

Hopefully that resolves the issue, but if you receive another international order and the problem happens again, feel free to reach back out here. You can also contact our Online Support Team at 855 700 6000, Monday through Friday, 6 AM to 6 PM Pacific Time.

Let me know if there is anything else you need!