thread Re: Balance not updating in Online Store

Balance not updating

MeganB — Sat, 16 Apr 2022 01:11:15 GMT

I’ve had several orders come through in the last hour, but my balance is not updating. Is anyone else having this issue tonight?

Re: Balance not updating

alexandriak — Sat, 16 Apr 2022 02:19:45 GMT

That's super strange. Mine from today seems fine, but we've also been closed for the last three hours. I would recommend checking again in the morning, and also making a copy of the transaction receipts you're waiting on just in case

Re: Balance not updating

SupportShudB — Sun, 12 Mar 2023 22:39:57 GMT

I am currently having that issue. I can’t find answers on site and have to wait to talk to a rep in the am.

Re: Balance not updating

Kassi_ — Tue, 14 Mar 2023 20:31:39 GMT

Hey there, @SupportShudB -

I wanted to check to see if you're still have issues with your balance updating. Could you give me some more information on the payment, if you are?

I will keep an eye out for your reply👀.

Re: Balance not updating

alexhudsonphoto — Sun, 16 Apr 2023 18:46:23 GMT

I haven't received payments all month. I have several payments that have been made but none have updated on my balance or transactions

Re: Balance not updating

Ria — Tue, 18 Apr 2023 13:26:18 GMT

Hi @alexhudsonphoto - Welcome to The Seller Community, it's always nice to see a new face 😊

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account.

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

Re: Balance not updating

arieeesmith — Sat, 09 Sep 2023 15:07:55 GMT

Did you ever get this resolved? Currently going through this right now

Re: Balance not updating

Robbie2 — Mon, 30 Sep 2024 12:50:55 GMT

I’m having this issue and now and I’m having a hard time getting assistance