thread Re: Creating separate account - Cannot Verify Identity in Online Store

Creating separate account - Cannot Verify Identity

JeremyEllsworth — Mon, 18 Apr 2022 03:02:16 GMT

Has anyone else run into this issue? I'm running into the issue of creating a new SQUARE account for my separate business. But when I sign up for that new account, it says it cannot verify my identity yet I already have an existing SQUARE account under all the same information and have been using this account for over 3+ years and it's very active.

So why when I create a new account, SQUARE tells me it cannot verify my identity so therefore I cannot process credit card transactions? So if I cannot process credit card transactions, what's the point of having the new account?

Any insight on this would be grateful.

Thanks

Re: Creating separate account - Cannot Verify Identity

Arie — Wed, 20 Apr 2022 07:11:00 GMT

Hi @JeremyEllsworth,

Thanks for writing in! While we're not able to look into why you're having trouble with activation, you might find these tips helpful. Reach out to our support team if you're still having trouble getting through the verification process.

Re: Creating separate account - Cannot Verify Identity

ChiliHeadsJoe — Thu, 23 Jun 2022 16:29:35 GMT

Yes, I've had this same issue over the years. Square cannot "verify my identity." I wish they would fix this issue.