https://community.squareup.com/t5/Online-Store/client-is-double-billed/m-p/360734#M12667 <P>a client just texted me, he just noted a double billing from us to him. i show 1 bank deposit and 1 payment from square. how should i proceed with this, is there any other thing, section on the dashboard that might shed some light on this problem?</P> Wed, 27 Apr 2022 16:41:43 GMT vincev 2022-04-27T16:41:43Z https://community.squareup.com/t5/Online-Store/client-is-double-billed/m-p/360734#M12667 <P>a client just texted me, he just noted a double billing from us to him. i show 1 bank deposit and 1 payment from square. how should i proceed with this, is there any other thing, section on the dashboard that might shed some light on this problem?</P> Wed, 27 Apr 2022 16:41:43 GMT https://community.squareup.com/t5/Online-Store/client-is-double-billed/m-p/360734#M12667 vincev 2022-04-27T16:41:43Z https://community.squareup.com/t5/Online-Store/client-is-double-billed/m-p/361355#M12668 <P>Have your client to screenshot and send you the photo of both transactions as “posted” and not just one posted and the other “pending”. Sometimes on a client’s bank end their system will process duplicate charges...one would post and the other would fall off from under the pending section. We’ve had this happen just a few times before. If both charges have indeed posted contact Square Customer Support and someone will be able to a little deeper and help you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 29 Apr 2022 02:22:28 GMT https://community.squareup.com/t5/Online-Store/client-is-double-billed/m-p/361355#M12668 Stacelyn24 2022-04-29T02:22:28Z