Has anyone had multiple customers state they never got order and shipping confirmations on orders?

nexus-sportsmed — Wed, 01 Jun 2022 21:22:27 GMT

I have all of my orders set to sent an email to the customer when tracking numbers are uploaded. However, I have had many customers reach out about their order status, and they never got the shipping notification.

This has even happened to many of my regular orders in which my customers never got an email with an order confirmation that it went through.

Not sure if it is the Square system being overloaded?

Re: Has anyone had multiple customers state they never got order and shipping confirmations on order

Thevioletfox — Thu, 02 Jun 2022 13:33:42 GMT

Hey @nexus-sportsmed

I have never had any one complain about this in my year and a half in business, but it's possible that their emails are getting stuck in the spam or junk folder. Have they checked there?

thread Has anyone had multiple customers state they never got order and shipping confirmations on orders? in Online Store

Has anyone had multiple customers state they never got order and shipping confirmations on orders?

Re: Has anyone had multiple customers state they never got order and shipping confirmations on order