thread Re: Can't add items in my website in Online Store

Can't add items in my website

ascoach — Mon, 16 Jun 2025 13:04:05 GMT

I've been having this same issue for a couple of days and Online Support has not been able to help me. So frustrating as we use Square Online for a huge portion of our sales.

It seems like any changes made after or around June 8 are not syncing with the online site.

Re: Can't add items in my website

MayaP — Mon, 16 Jun 2025 22:12:29 GMT

Hey @ascoach , thanks for hanging in there. I'm happy to help however I can.

Could you share a few more details so I can better assist? What specific changes didn’t sync over? What time did you iniate the sync?

Thank you!

Re: Can't add items in my website

ascoach — Tue, 17 Jun 2025 02:50:32 GMT

Hi @MayaP , thank you for reaching out. I spent time with support on Monday and they were able to get everything cleared up. It seems to working fine since.

Re: Can't add items in my website

MayaP — Tue, 17 Jun 2025 14:25:19 GMT

Good morning @ascoach, I'm happy to hear that! If you need anything moving forward, feel free to reach out.😊

Re: Can't add items in my website

ascoach — Tue, 17 Jun 2025 14:26:04 GMT

@MayaP I spoke to soon. I am unable to add items to my store this morning.

I added some new items to my item library last night, went to add them this morning, when I go to choose items on the online store side the items shop up, I click on them and hit save. It kicks me back to the editing page, but my items are not showing.

I've been looking through other posts and do we need to wait 24 hours for the items to sync?

Re: Can't add items in my website

MayaP — Tue, 17 Jun 2025 14:30:01 GMT

No worries! Syncing can take up to 24 hours. I recommend waiting that expected amount of time. If nothing shows after that, try unpublishing and republishing your site.

If the items still aren’t showing, just reply to this thread with the item details and I’ll take a closer look.

Thank you!

@ascoach

Re: Can't add items in my website

MayaP — Tue, 24 Jun 2025 20:41:17 GMT

Hey @ascoach, I hope everything is working as expected now.

If you’re still experiencing issues, feel free to check out these troubleshooting steps: https://squ.re/4kGuSTG.

Re: Can't add items in my website

ascoach — Tue, 24 Jun 2025 20:37:41 GMT

Hello! Everything has been working great for the past week. Thank you for checking in.

Re: Can't add items in my website

MayaP — Mon, 07 Jul 2025 20:42:58 GMT

I apologize for the delayed reply. I’m so happy to hear that!

@ascoach

Re: Can't add items in my website

Ribmater — Mon, 14 Jul 2025 22:16:38 GMT

Hi what did they do to fix your issue I’m still having issues @MayaP can you help?

Re: Can't add items in my website

AnneC — Thu, 06 Nov 2025 03:48:20 GMT

I'm having the same issue - it's extremely frustrating!

Re: Can't add items in my website

AnneC — Thu, 06 Nov 2025 03:52:16 GMT

Same issue here—unpublished, then republished, and the items showed up.
Not an ideal fix, but hope it's a long-term fix and not something we have to do every time we add items.

Re: Can't add items in my website

ascoach — Thu, 06 Nov 2025 04:05:43 GMT

Hi AnneC, it does get frustrating. For us it seems to be working a little better than it was in the past so I'm hoping they have been working on it.

Something that has been working for us better is to duplicate items. If you have any items that are somewhat in common, you can click Duplicate in the top right corner when you go in to edit an item. On the duplicated item, you can make any changes, and it will not change the original listing. We have even changed it to a different category, and it has worked well. The new duplicated item also shows up at the top of the list when you go to add them to the online portion.