thread Re: Online orders not showing in dashboard? in Online Store

Online orders not showing in dashboard?

glitzsoap — Sat, 02 Jul 2022 03:48:07 GMT

Orders are not showing up in my square dashboard (I have Square for Retail). They show up if I go to the Online website management stuff at square.online... but not from my Square dashboard. It says I need to "create a Square Online site to start selling". But I already have one... And there are quite a few old orders that exist at square.online.

Just trying to set up a zap but cannot because it sees no orders. We cannot see them from our POS registers either.

Re: Online orders not showing in dashboard?

glitzsoap — Sat, 02 Jul 2022 04:27:36 GMT

Nevermind. I don't know why older orders aren't showing up in POS or dashboard, but my test order showed up. And I was trying to link the zap to an inactive location I guess. I think it's all working now.

Re: Online orders not showing in dashboard?

dulcevidacoffee — Thu, 22 Dec 2022 18:24:07 GMT

My dashboard only makes a notification sound but doesn't do a popup message letting us know we have an online order

Re: Online orders not showing in dashboard?

JJ_ — Sat, 24 Dec 2022 14:20:13 GMT

Hello @dulcevidacoffee

At this time, pop-ups will only appear on the Square Point of Sale, Square for Restaurants, and Square for Retail applications. You will also receive an email when an order is completed.

Re: Online orders not showing in dashboard?

dulcevidacoffee — Wed, 28 Dec 2022 17:22:24 GMT

I do have square point of sale. I did a test and the test order popped up but when we received online orders, it doesn't do it.

Re: Online orders not showing in dashboard?

JJ_ — Fri, 30 Dec 2022 16:10:45 GMT

If you are not receiving Online Order Notifications you will want to make sure that New Order Notifications are turned on on your Square Point of Sale application.

To do so you will want to visit More > Settings > Orders > Order Notifications. Once there you will want to turn on "Allow new order notifications".

If the problem persists after enabling this then you will want to reach out tour our support team here.