Orders not placing

ScoobySupplies — Mon, 11 Jul 2022 22:06:28 GMT

- i have finished the setup of my first website and there seems to be no issues apart from when i try and place and place a order on the website from my phone (im testing how my website is for a customer on the phone) and the order does not place, it just loads a little and nothing changes. there is nothing on my dashboard that is telling me there is a issue, my account is set up correctly and bank account linked. There is nothing on my orders page and im not sure what the issue is? From the phone i haven't been charged anything from my bank account. Anybody know the issue?

Re: Orders not placing

ryanwanner — Tue, 12 Jul 2022 21:48:50 GMT

Hello @ScoobySupplies !

There could be a couple of things that's hanging up your ordering.

-Are you using Pickup/Delivery or shipping? Both have a few extra steps to get everything up and running. Please verify your settings in Dashboard -> Online -> Fulfillment -> Pickup and Delivery and/or Shipping.

-(pickup)Is your store currently accepting orders and are you placing an order during operating hours? If it's not, have you enabled ordering ahead of time (also on that fulfillment-> pickup and delivery page)

-Try clearing the cache and history on your browser and reloading the page. If you've been doing a lot of tweaking there's a good chance that you're looking at an older version of the page which can cause random problems.

-Make sure all your items match your fulfillment type: Online -> Site Items , check each item and make sure the correct fulfillment type is selected.

If these aren't helping you, please respond with your website address and we can dig further.

Hope this helps!

thread Re: Orders not placing in Online Store

Orders not placing

Re: Orders not placing